Sr Technical Account Manager - West

Responsibilities

• Collaborate with customers to define priorities and engagement plans
• Manage milestones and provide status updates with clients
• Centralize technical information and support account strategy
• Contribute to the growth of the field engineering team
• Act as a technical advisor for platform architecture and operations
• Aid clients in troubleshooting product implementations
• Communicate feature requests to product and R&D teams
• Advise on new technologies and strategies related to the platform

Qualifications

• 7+ years in a customer-facing technical role
• Comfort in client interactions
• Ability to work pre- and post-sale
• Strong Linux administration skills
• Hands-on experience with AWS, Azure, or GCP
• Kubernetes ecosystem experience
• Knowledge of the Hadoop and/or Spark ecosystem