Sr. Technical Account Manager, West

About the role

Join Wiz, a leading player in the rapidly growing market of cloud and AI application security. As a Senior Technical Account Manager (TAM), you'll play a pivotal role in driving customer adoption and ensuring the successful implementation and operationalization of the Wiz platform for our largest customers.

Responsibilities

• Be a Wiz Product and Cloud Security Expert
• Serve as a trusted technical advisor throughout your customers' Wiz journey
• Navigate customers through the deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertise
• Act proactively, leading the customer on a journey to full adoption and value
• Continuously monitor news related to emerging cloud security threats and further develop your domain expertise
• Stay abreast and enabled on new Wiz features and functionality
• Drive Adoption, Business Value Realization, and Customer Satisfaction
• Ensure your book of customers are delighted and see value from their Wiz purchase
• Help customers develop success plans with measurable goals throughout the Wiz lifecycle
• Act proactively, leading the customer on a journey to full adoption and value, and promote excellence in addressing Cloud, Code, and Runtime security risk
• Drive and track your customers' achievement of business goals and realization of value through Wiz
• Report progress and results to key Wiz and customer stakeholders in executive-friendly communications
• Advocate for your Customers
• Understand, document, and represent your customers' needs to internal Wiz stakeholders
• Capture feature requests/adoption blockers and liaise with Product and Engineering teams to determine priority and alternative solutions
• Manage your book of business and support revenue objectives
• Identify opportunities for expansion and assist in securing renewals in partnership with sales and renewals teams
• Drive towards utilization/adoption targets for your book of business
• Identify, document, and action on risks (e.g., satisfaction/churn/renewal/health) in customer engagements
• Help build and scale a world-class TAM organization at a hyper-growth company
• Assist in driving improvements in Wiz’s TAM motion and have an impact across GTM teams
• Partner cross-functionally with internal teams to improve processes
• Aid other TAMs with technical escalations
• Participate in industry events and contribute to community posts and blogs

Requirements

Overall 8-12+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product. Examples include: Senior Technical Account Manager, Senior Professional Services Engineer, Principal Solutions Engineer, Senior Technical Support Specialist, Lead Customer Success Engineer, or Sr. Architect. A Bachelor's degree in Computer Science, Engineering, or a similar field, or equivalent advanced experience. Demonstrated ability to manage nebulous job responsibilities while actively improving and developing net-new processes. Expert understanding of cloud services and architecture of at least 2 CSPs (AWS/GCP/Azure/OCI) – ideally, you have multiple advanced CSP certifications (e.g., Certified Solutions Architect - Professional, Certified DevOps Engineer - Professional). Deep familiarity with cloud-security best practices, advanced threat models, and complex CNAPP use cases. Ideally, you have a security certification (e.g., CISSP, CCSP) and extensive experience helping organizations address complex cloud-security challenges. Practical experience deploying and operationalizing containerization technologies (Docker, Kubernetes), as well as addressing corresponding security considerations. Expert-level familiarity with Linux and Windows operating system security concepts, and advanced troubleshooting experience. Exceptional problem-solving skills, with the ability to diagnose and resolve highly complex technical issues, driving resolution across intricate and often ambiguous internal and external structures. Demonstrated ability and commitment to continuously learn and master novel and emerging cloud/security technologies. Account Management and Customer Success Proven track record of successfully managing a book of business with 5+ complex enterprise/strategic customers. Proven track record of building and maintaining executive-level relationships with enterprise/strategic clients, driving significant customer outcomes, and consistently exceeding performance targets. Expert ability to continuously enable customers on the Wiz platform and proactively assist them in solving problems, ranging from trivial to highly complex and strategic. Willingness to work across multiple communication channels and platforms to assist your customers - e.g., responding to Slack messages / responding to emails / responding to support tickets. Advanced ability to use data and systems (e.g., CRM, log analysis tools) to monitor customer health, identify complex trends, and strategically inform customer success and retention initiatives. Extensive experience crafting customer-facing artifacts and decks. Exceptional communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of an organization, including C-suite executives.

Qualifications

Overall 8-12+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product. Examples include: Senior Technical Account Manager, Senior Professional Services Engineer, Principal Solutions Engineer, Senior Technical Support Specialist, Lead Customer Success Engineer, or Sr. Architect. A Bachelor's degree in Computer Science, Engineering, or a similar field, or equivalent advanced experience. Demonstrated ability to manage nebulous job responsibilities while actively improving and developing net-new processes. Expert understanding of cloud services and architecture of at least 2 CSPs (AWS/GCP/Azure/OCI) – ideally, you have multiple advanced CSP certifications (e.g., Certified Solutions Architect - Professional, Certified DevOps Engineer - Professional). Deep familiarity with cloud-security best practices, advanced threat models, and complex CNAPP use cases. Ideally, you have a security certification (e.g., CISSP, CCSP) and extensive experience helping organizations address complex cloud-security challenges. Practical experience deploying and operationalizing containerization technologies (Docker, Kubernetes), as well as addressing corresponding security considerations. Expert-level familiarity with Linux and Windows operating system security concepts, and advanced troubleshooting experience. Exceptional problem-solving skills, with the ability to diagnose and resolve highly complex technical issues, driving resolution across intricate and often ambiguous internal and external structures. Demonstrated ability and commitment to continuously learn and master novel and emerging cloud/security technologies. Account Management and Customer Success Proven track record of successfully managing a book of business with 5+ complex enterprise/strategic customers. Proven track record of building and maintaining executive-level relationships with enterprise/strategic clients, driving significant customer outcomes, and consistently exceeding performance targets. Expert ability to continuously enable customers on the Wiz platform and proactively assist them in solving problems, ranging from trivial to highly complex and strategic. Willingness to work across multiple communication channels and platforms to assist your customers - e.g., responding to Slack messages / responding to emails / responding to support tickets. Advanced ability to use data and systems (e.g., CRM, log analysis tools) to monitor customer health, identify complex trends, and strategically inform customer success and retention initiatives. Extensive experience crafting customer-facing artifacts and decks. Exceptional communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of an organization, including C-suite executives.

Skills

Overall 8-12+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product. Examples include: Senior Technical Account Manager, Senior Professional Services Engineer, Principal Solutions Engineer, Senior Technical Support Specialist, Lead Customer Success Engineer, or Sr. Architect. A Bachelor's degree in Computer Science, Engineering, or a similar field, or equivalent advanced experience. Demonstrated ability to manage nebulous job responsibilities while actively improving and developing net-new processes. Expert understanding of cloud services and architecture of at least 2 CSPs (AWS/GCP/Azure/OCI) – ideally, you have multiple advanced CSP certifications (e.g., Certified Solutions Architect - Professional, Certified DevOps Engineer - Professional). Deep familiarity with cloud-security best practices, advanced threat models, and complex CNAPP use cases. Ideally, you have a security certification (e.g., CISSP, CCSP) and extensive experience helping organizations address complex cloud-security challenges. Practical experience deploying and operationalizing containerization technologies (Docker, Kubernetes), as well as addressing corresponding security considerations. Expert-level familiarity with Linux and Windows operating system security concepts, and advanced troubleshooting experience. Exceptional problem-solving skills, with the ability to diagnose and resolve highly complex technical issues, driving resolution across intricate and often ambiguous internal and external structures. Demonstrated ability and commitment to continuously learn and master novel and emerging cloud/security technologies. Account Management and Customer Success Proven track record of successfully managing a book of business with 5+ complex enterprise/strategic customers. Proven track record of building and maintaining executive-level relationships with enterprise/strategic clients, driving significant customer outcomes, and consistently exceeding performance targets. Expert ability to continuously enable customers on the Wiz platform and proactively assist them in solving problems, ranging from trivial to highly complex and strategic. Willingness to work across multiple communication channels and platforms to assist your customers - e.g., responding to Slack messages / responding to emails / responding to support tickets. Advanced ability to use data and systems (e.g., CRM, log analysis tools) to monitor customer health, identify complex trends, and strategically inform customer success and retention initiatives. Extensive experience crafting customer-facing artifacts and decks. Exceptional communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of an organization, including C-suite executives.

Benefits

At Wiz, we offer a comprehensive benefits package that includes:

• Competitive base salary + bonus + equity
• Comprehensive health, dental, and vision insurance
• Flexible spending accounts for healthcare and dependent care
• Retirement savings plan with company match
• Generous paid time off
• Professional development opportunities
• Employee resource groups
• Work-life balance initiatives

Pay

$130,400—$151,200 USD

Schedule

Full-time