Account Manager (West)

About the role

This is a remote role within a global team that utilizes cutting-edge technology to stay connected with colleagues worldwide. Occasional travel to a local office may be required for in-person collaboration with your team, as well as for company events, team building activities, or strategic meetings.

Responsibilities

• Owning and growing a strategically significant portfolio of Mid-Market law firm accounts within your assigned region.
• Serving as the senior commercial owner of your book, responsible for driving sustained revenue growth through cross-sell and upsell motions while ensuring long-term client retention and executive alignment.
• Operating as a trusted advisor to firm leadership, IT decision-makers, and knowledge management stakeholders, helping firms modernize their technology strategy while expanding their investment in the iManage platform.
• Operating as a trusted advisor to firm leadership, IT decision-makers, and knowledge management stakeholders, helping firms modernize their technology strategy while expanding their investment in the iManage platform.
• Leading commercial discussions including renewals, pricing strategy, contract expansions, and bookings execution.
• Building executive-level relationships with Managing Partners, CIOs, Directors of IT, and KM leaders to position iManage as a long-term strategic platform partner.
• Partnering closely with Customer Success, Professional Services, Product, and Marketing to ensure strong adoption, client advocacy, and measurable outcomes.
• Maintaining disciplined forecasting, pipeline visibility, and account health metrics within Salesforce.
• Staying ahead of legal industry trends, competitive landscape shifts, and client modernization initiatives to proactively guide clients and uncover growth opportunities.

Requirements

• JD degree and legal industry experience, preferably within a law firm, legal technology company, or corporate legal department.
• 5+ years of experience in account management, client success, business development, legal operations, or legal technology.
• Strong understanding of law firm operations, legal workflows, and the legal technology landscape.
• Experience building relationships with partners, firm leadership, legal operations, and IT stakeholders.
• Demonstrated ability to drive client growth, adoption, retention, or expansion opportunities.
• Strong commercial acumen and consultative relationship management skills.
• Experience managing customer activity, pipeline, and forecasting in Salesforce or a similar CRM.
• Bachelor's degree required; JD strongly preferred.
• Bonus points for experience working for a legal technology company, experience supporting Am Law 200 or large enterprise law firms, and familiarity with legal AI, document management, or knowledge management solutions.

Qualifications

• JD degree and legal industry experience, preferably within a law firm, legal technology company, or corporate legal department.
• 5+ years of experience in account management, client success, business development, legal operations, or legal technology.
• Strong understanding of law firm operations, legal workflows, and the legal technology landscape.
• Experience building relationships with partners, firm leadership, legal operations, and IT stakeholders.
• Demonstrated ability to drive client growth, adoption, retention, or expansion opportunities.
• Strong commercial acumen and consultative relationship management skills.
• Experience managing customer activity, pipeline, and forecasting in Salesforce or a similar CRM.
• Bachelor's degree required; JD strongly preferred.
• Bonus points for experience working for a legal technology company, experience supporting Am Law 200 or large enterprise law firms, and familiarity with legal AI, document management, or knowledge management solutions.

Benefits

• Market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
• Annual performance-based bonus.
• Comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
• Enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
• A flexible time off policy to take the time off that I need.
• Multiple company wellness days each year to prioritize mental health and well-being.
• Access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.

Pay

The overall US annual base salary range for this position is $120,00 - $150,000 per year. Individual compensation for each candidate depends on factors such as qualifications, experience, and candidate location.

Schedule

Remote work with occasional travel to a local office for in-person collaboration with your team, as well as for company events, team building activities, or strategic meetings.