Technical Account Manager, Enterprise (West)

About the role

As a Technical Account Manager, you will become the bridge between Hightouch and our largest Fortune 5000 customers. You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond.

Responsibilities

• As a critical member of the Customer Success team you will be responsible for the retention and expansion of our largest Enterprise customers
• You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
• From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices
• Provide customers with clear proactive technical guidance and expertise across all our products
• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
• Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

Requirements

• 5-10 years of experience in a client facing and/or technology focused role where business experience and technical acumen were combined
• Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
• Excellent project management and communication skills
• Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
• Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
• Able to collaborate cross-functionally with different teams and types of people
• Able to work under pressure, deadlines, and navigate unexpected roadblocks with ease

Qualifications

• Proven track record of success in a similar role
• Experience working with enterprise-level clients
• Strong understanding of marketing automation and CRM systems
• Ability to communicate effectively with both technical and non-technical stakeholders

Skills

• Strong technical skills in SQL, databases, APIs, and reporting tools
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and deadlines
• Problem-solving and troubleshooting abilities

Benefits

• Competitive compensation package including base salary ($160,000-200,000 annually) and meaningful equity compensation in the form of ISO options
• Early exercise and a 10-year post-termination exercise window for equity compensation
• E-Verify participation

Pay

On-target earnings range: $200,000 - $250,000 annually

Schedule

Full-time position