Technical Account Manager (West)

Responsibilities

• Serve as a trusted technical advisor for customers, guiding them through the the company platform
• Develop and implement success plans aligned with customers' security and compliance goals
• Proactively lead customers towards full adoption of the the company platform
• Manage technical inquiries and issues from customers, ensuring timely resolutions
• Document customer needs and feedback, liaising with internal teams to address feature requests
• Auxiliary in building and refining the Technical Account Manager organization across the company

Qualifications

• 5-8 years of experience in customer-facing technical roles, preferably in cloud/cloud-security products
• Bachelor's degree in Computer Science, Engineering, or similar field, or equivalent experience
• Strong understanding of cloud services and architecture of at least one major cloud provider (AWS/GCP/Azure/OCI)
• Familiarity with cloud-security best practices and common threat models
• Proven track record of effectively managing a book of business with 5-10+ customers
• Excellent communication and interpersonal skills for engaging with various stakeholders
• Willingness to continuously learn emerging technologies in the cloud/security domain

Pay

$100,000 – $125,000 annually

Schedule

Remote - US based candidates only, no visa sponsorship available

Benefits

• Comprehensive health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Professional development opportunities
• Stock options and equity participation
• Flexible work environment and remote work options
• Employee wellness programs and support