Technical Account Manager (West)

About the role

Join Wiz, a leading player in the rapidly growing market of AI-driven security for cloud and AI applications. Trusted by over 65% of the Fortune 100, Wiz enables teams to secure their cloud and AI applications by integrating code, cloud, and runtime into a unified context. As a Technical Account Manager (TAM), you'll play a pivotal role in driving customer adoption and ensuring the successful implementation and ongoing success of the Wiz platform.

Responsibilities

• Plan and execute strategies to drive customer adoption and use of the Wiz platform
• Provide both strategic and technical guidance to customers throughout their Wiz journey, from onboarding to operationalization
• Serve as the primary technical contact for your book of customers, addressing technical questions and issues via email, meetings, Slack, and support tickets
• Monitor emerging cloud security threats and continuously develop your domain expertise
• Stay updated on new Wiz features and functionality, and assist customers in accelerating their success
• Ensure customers are delighted and see value from their Wiz purchase, setting measurable goals aligned with their security and compliance objectives
• Drive customer adoption and satisfaction, identifying opportunities for expansion and assisting in securing renewals
• Build and scale a world-class TAM organization, mentoring associate TAMs, and developing technical subject-matter expertise

Requirements

Required:

• Overall 5-8+ years of experience in technical customer-facing roles, preferably supporting a cloud or cloud-security product
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience
• Strong understanding of cloud services and architecture of at least one major CSP (AWS/GCP/Azure/OCI)
• Familiarity with cloud-security best practices, common threat models, and CNAPP use cases
• Familiarity with container technologies, DevOps technologies, and operating system concepts
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues
• Proven track record of managing a book of business with 5-10+ customers
• Ability to communicate effectively with stakeholders at all levels of an organization

Preferred:

• CSP certification (e.g., Certified Solutions Architect, Certified DevOps Engineer)
• Security certifications or experience in addressing cloud-security challenges
• Experience with Linux and Windows operating systems
• Experience with CI/CD, IaC, and version control systems
• Experience with troubleshooting and resolving complex technical issues

Qualifications

Qualifications:

• Ability to work independently and contribute to the ongoing refinement of the TAM motion
• Strong interpersonal and communication skills
• Willingness to continuously learn and adapt to emerging cloud and security technologies
• Passion for helping customers achieve their security and compliance objectives

Skills

Skills:

• Technical account management
• Customer success
• Cloud security
• Problem-solving
• Communication

Benefits

At Wiz, we offer a competitive compensation package, including base salary, bonus, equity, and comprehensive benefits. Our benefits program includes health insurance, retirement plans, and paid time off. We also provide opportunities for professional development and a supportive work environment that fosters creativity and innovation.

Pay

Compensation for this full-time position includes base salary + bonus + equity + benefits. The US base salary range for this role is $100,000—$125,000 USD. Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship.

Schedule

This role offers a flexible schedule to accommodate the needs of both the employee and the company.