Sr. Technical Account Manager, National Security - ES US-ADC
About the Role
Join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS. At AWS Enterprise Support we're looking for a Sr. Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Machine Learning, AI, Big Data, Security, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the strategic technical advisor and 'voice of the customer' to National Security customers.
Responsibilities
- Help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, SageMaker, ECS/EKS, GuardDuty, Systems Manager, CodePipeline, IoT, and many more.
- Effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.
- Provide advocacy and strategic technical guidance to help plan and build solutions using best practices.
- Proactively keep your customers' AWS environments operationally healthy.
- Develop close relationships with customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
- Travel 10% or more as needed.
Basic Qualifications
- Bachelor's degree in computer science, engineering, mathematics or equivalent, or 2+ years of technical work experience
- 2+ years of technical engineering experience
- Experience in information technology operations
Preferred Qualifications
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Experience communicating and delivering presentations to customers, stakeholders, and/or teammates
- Experience with development in a distributed systems environment
- Experience in a 24x7 operational services or support environment
- Experience with AWS services or other cloud offerings
- Experience recognizing a challenge and working with a variety of teams and data sources to diagnose the problem and recommend solutions
- Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions
Security Clearance
This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.
Pay
USA, VA, Herndon - 153,600.00 - 207,800.00 USD annually
Benefits
- Sign-on payments and restricted stock units (RSUs)
- Health insurance (medical, dental, vision, prescription)
- Basic Life & AD&D insurance and option for Supplemental life plans
- Employee Assistance Program (EAP), Mental Health Support, Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave