Sr. Technical Account Manager, National Security - ES US-ADC

About the role

Join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS.

Responsibilities

• Craft and execute strategies to drive customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, SageMaker, ECS/EKS, GuardDuty, Systems Manager, CodePipeline, IoT, and more.
• Represent AWS within a customer’s environment and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.
• Provide advocacy and strategic technical guidance to help plan and build solutions using best practices.
• Proactively keep customers’ AWS environments operationally healthy.
• Understand customers’ business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
• Travel 10% or more as needed to support customers.

Requirements

• Bachelor's degree in computer science, engineering, mathematics or equivalent, or 2+ years of technical work experience.
• 2+ years of technical engineering experience.
• Experience in informational technology operations.

Qualifications

• Experience in internal enterprise or external customer-facing environment as a technical lead.
• Experience communicating and delivering presentations to customers, stakeholders, and/or teammates.
• Experience with development in a distributed systems environment.
• Experience in a 24x7 operational services or support environment.
• Experience with AWS services or other cloud offerings.
• Experience recognizing a challenge and working with a variety of teams and data sources to diagnose the problem and recommend solutions.
• Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions.

Skills

• Technical acumen and customer-facing skills.
• Strategic thinking and problem-solving abilities.
• Effective communication and presentation skills.
• Ability to work independently and as part of a team.

Benefits

Includes sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Pay

Base salary range: $153,600.00 - $207,800.00 USD annually

Schedule

Not specified