Sr. Supply Chain Manager, GEMS, NA Startup

About the role

Amazon Global Engineering Services (GES) is seeking a Sr. Supply Chain Manager to serve as the Vendor Process Lead within the NA Startup Support organization. The role operates horizontally across the full vendor portfolio, owning strategy, standards, and performance frameworks that strengthen the entire vendor ecosystem. Responsibilities include developing scorecards, influencing sourcing decisions, building development pathways for contingent workers, and maintaining analytical tools and dashboards for leadership visibility. The position requires up to 25% regional travel and the ability to work from a corporate office when not traveling. Candidates should live near or be willing to relocate to a reasonable commuting distance; relocation assistance may be provided.

Key Responsibilities

• Vendor Portfolio Strategy & Performance
  • Own portfolio‑wide vendor performance strategy, developing scorecards, accountability frameworks, and strategic relationship management approaches that drive measurable improvement year over year.
  • Identify cross‑vendor performance patterns, conduct root‑cause analyses on systemic issues, and implement corrective actions with broad organizational impact.
  • Build and maintain vendor performance dashboards, KPI frameworks, and analytical tools that provide leadership with real‑time visibility into portfolio health.
  • Ensure vendor performance data informs sourcing decisions, contract renewals, and strategic investment.
• Sourcing Strategy & GPO Partnership
  • Influence Amazon’s vendor sourcing and integration strategy in partnership with Global Procurement Operations (GPO).
  • Evaluate vendor capabilities at the portfolio level, perform strategic assessments, and generate data‑driven recommendations that shape sourcing decisions.
• Contingent Worker Development
  • Design onboarding frameworks, skill‑building programs, and performance standards that create consistent requirements for contingent workers.
  • Partner with PXT, GES leadership, and execution teams to align contingent‑worker development programs with organizational needs.
• Cross‑Functional Influence & Stakeholder Management
  • Influence senior leadership across GES, Finance, GPO, Launch, and partner organizations to align on vendor management standards, secure resources, and drive adoption of best practices.
  • Own executive‑level communication including Monthly Business Reviews, presenting strategic insights, risk assessments, and recommendations that shape investment decisions.
  • Partner with IAS/TVM (technical vendor strategy), execution teams, and cross‑functional partners to ensure vendor strategy is integrated across the full project lifecycle.
• Operational Mechanisms & Standards
  • Establish and maintain vendor management mechanisms including reporting cadences, performance reviews, escalation processes, and continuous improvement frameworks.
  • Drive adoption of vendor management standards across the portfolio, ensuring consistency in how vendor performance is measured, communicated, and acted upon.
  • Create comprehensive training programs and knowledge‑management systems that enable rapid onboarding and reduce single‑threaded dependencies.

About the Team

The Vendor Management function within NA Startup Support is a strategy‑focused team that manages Amazon’s vendor relationships across the full portfolio—from qualification through active project execution, performance accountability, and continuous improvement. Vendor performance directly impacts whether Amazon’s network launches on time, on budget, and at the required quality level. The team builds strategic relationships that unlock decisions site‑level teams cannot reach, identifies portfolio‑wide patterns, and acts on them before they repeat. Collaboration is daily with IAS/TVM (technical vendor strategy), execution teams, and cross‑functional stakeholders.

Benefits

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan with company matching
• Comprehensive health insurance options including prescription, Basic Life & AD&D insurance, supplemental life plans, Employee Assistance Program, mental health support, medical advice line, and flexible spending accounts
• Adoption and surrogacy reimbursement coverage

Pay

Base salary ranges (USD annually) by location:

• San Francisco, CA: $126,900 – $181,400
• New York, NY: $126,900 – $181,400
• Nashville, TN: $103,900 – $148,400
• Austin, TX: $115,400 – $160,000
• Houston, TX: $115,400 – $160,000
• Irving, TX: $115,400 – $160,000
• Bellevue, WA: $115,400 – $160,000

The total compensation package may include sign‑on payments and restricted stock units (RSUs), with final amounts determined by experience, qualifications, and location.

Qualifications

Basic Qualifications

• 5+ years of program or project management experience
• 5+ years of supply chain experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership
• Bachelor’s degree in supply chain, business, engineering, finance, or a related technical/quantitative field
• Experience managing vendor relationships and developing performance accountability frameworks
• Proficiency with project management tools and reporting frameworks (e.g., Smartsheet, Excel, or equivalent) and data‑driven decision‑making

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master’s degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or a related field
• Knowledge of procurement processes, RFP/RFI management, or vendor qualification methodologies
• Experience defining KPIs/SLAs used to drive multi‑million‑dollar businesses and reporting to senior leadership