Sr. Supply Chain Manager, GEMS, NA Startup

About the role

Amazon Global Engineering Services (GES) is searching for an innovative and solutions-oriented Sr. Supply Chain Manager to serve as the Vendor Process Lead within our NA Startup Support organization. This role operates horizontally across the full vendor portfolio, owning the strategy, standards, and performance frameworks that make the entire vendor ecosystem stronger every year. You will be responsible for developing scorecards and performance frameworks, influencing Amazon’s vendor sourcing strategy in partnership with Global Procurement Operations, building structured development pathways for contingent workers, and maintaining the analytical tools and dashboards that give leadership visibility into vendor portfolio health. This role requires someone who can see patterns across the portfolio that no single project team can see, and act on them before they repeat. This role requires up to 25% regional travel and availability to work from a corporate office when not traveling. Candidates should either live near or be willing to relocate within a reasonable commuting distance of the office. Relocation assistance may be provided.

Responsibilities

• Vendor Portfolio Strategy & Performance
  • Own portfolio-wide vendor performance strategy, developing scorecards, accountability frameworks, and strategic relationship management approaches that drive measurable improvement year over year.
  • Identify cross-vendor performance patterns, conduct root-cause analyses on systemic issues, and implement corrective actions that have broad organizational impact.
  • Build and maintain vendor performance dashboards, KPI frameworks, and analytical tools that provide leadership with real-time visibility into portfolio health.
  • Ensure that vendor performance data informs sourcing decisions, contract renewals, and strategic investment.
• Sourcing Strategy & GPO Partnership
  • Influence Amazon’s vendor sourcing and integration strategy in partnership with Global Procurement Operations (GPO).
  • Evaluate vendor capabilities at the portfolio level, perform strategic assessments, and generate data-driven recommendations that shape sourcing decisions.
• Contingent Worker Development
  • Design onboarding frameworks, skill-building programs, and performance standards that create consistent requirements for contingent workers.
  • Partner with PXT, GES leadership, and execution teams to ensure CW development programs are aligned with organizational needs.
• Cross-Functional Influence & Stakeholder Management
  • Influence senior leadership across GES, Finance, GPO, Launch, and partner organizations to align on vendor management standards, secure resources, and drive adoption of best practices.
  • Own executive-level communication including Monthly Business Reviews, presenting strategic insights, risk assessments, and recommendations that shape investment decisions.
  • Partner with IAS/TVM (technical vendor strategy), execution teams, and cross-functional partners to ensure vendor strategy is integrated across the full project lifecycle.
• Operational Mechanisms & Standards
  • Establish and maintain vendor management mechanisms including reporting cadences, performance reviews, escalation processes, and continuous improvement frameworks.
  • Drive adoption of vendor management standards across the portfolio, ensuring consistency in how vendor performance is measured, communicated, and acted upon.
  • Create comprehensive training programs and knowledge management systems that enable rapid onboarding and reduce single-threaded dependencies.

Qualifications

• Basic Qualifications
  • 5+ years of program or project management experience.
  • 5+ years of supply chain experience.
  • Experience using data and metrics to determine and drive improvements.
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
  • Bachelor’s degree in supply chain, business, engineering, finance or related technical or quantitative field.
  • Experience managing vendor relationships and developing performance accountability frameworks.
  • Experience with project management tools and reporting frameworks (e.g., Smartsheet, Excel, or equivalent) and data-driven decision-making.
• Preferred Qualifications
  • 2+ years of driving process improvements experience.
  • Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.
  • Knowledge of procurement processes, RFP/RFI management, or vendor qualification methodologies.
  • Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership.

Pay

• USA, NY, New York — $126,900.00 – $181,400.00 USD annually
• USA, TN, Nashville — $103,900.00 – $148,400.00 USD annually
• USA, TX, Austin — $115,400.00 – $160,000.00 USD annually
• USA, TX, Irving — $115,400.00 – $160,000.00 USD annually
• USA, VA, Arlington — $115,400.00 – $160,000.00 USD annually
• USA, WA, Bellevue — $115,400.00 – $160,000.00 USD annually