Sr. Specialist, Retail Fulfillment & Distribution Operations & Master Data

Retail Fulfillment & Distribution Operations

• Serve as the day-to-day operational point of contact supporting retail partners including Costco, Target, Ulta, and other national accounts.
• Cross-functional resolution of retailer operational issues related to fulfillment, routing, inventory, shipping compliance, and order execution.
• Support retailer onboarding and ongoing operational maintenance across retailer portals and systems.

Purchase Order Management & Validation

• Review and validate incoming retailer purchase orders for accuracy, including quantities, pricing, ship-to locations, dates, item setup, and fulfillment requirements.
• Identify and proactively resolve PO discrepancies prior to fulfillment execution to prevent delays, deductions, or chargebacks.
• Partner with Supply Planning, Logistics, and Inventory teams to support successful order fulfillment.

EDI & System Flow Management

• Monitor and support EDI transaction flow between retailers, SPS Commerce, NetSuite, and internal systems.
• Troubleshoot failed or inaccurate EDI transactions including PO acknowledgements, ASNs, invoices, and fulfillment updates.
• Partner with external vendors and internal technical teams to ensure accurate system connectivity and data transmission.

Inventory & Fulfillment Coordination

• Validate inventory availability and MOQ requirements against retailer demand and fulfillment timelines.
• Coincide with Supply Planning and 3PL partners to support accurate and timely order fulfillment.
• Escalate potential inventory constraints, allocation risks, or fulfillment disruptions to appropriate stakeholders.

Retail Compliance Support

• Help ensure retailer operational compliance including routing, labeling, palletization, shipping windows, and fulfillment requirements.
• Support investigation and root cause analysis of retailer deductions, shortages, or fulfillment discrepancies.

Master Data Management & Systems Integrity

• Partner closely with the Supply Chain Operations team to maintain accurate and up-to-date item master data across NetSuite, SPS Commerce, retailer portals, and related operational systems on an ongoing basis.
• Ensure SKU setup accuracy including UPCs, dimensions, pack configurations, case packs, pallet configurations, pricing attributes, and retailer-specific requirements are met post-launch and maintains accuracy.

Cross-System Data Accuracy

• Manage synchronization of product and operational data across AG1’s fulfillment and retail systems ecosystem.
• Partner cross-functionally with the Supply Chain Operations team to ensure consistency of item attributes and operational data between internal and external systems.

Process Documentation & Optimization

• Develop and maintain SOPs, operational workflows, and retailer-specific process documentation.
• Identify opportunities to improve operational efficiency, reduce manual work, and strengthen data accuracy across retail operations.

Reporting & Operational Visibility

• Support operational reporting related to retailer fulfillment performance, PO accuracy, inventory exceptions, and EDI transaction health.
• Aid in root cause analysis and continuous improvement initiatives across retail operations workflows.