Sr. Application Fulfillment Specialist

Essential Job Functions, Duties, and Performance Responsibilities

• Works each application request received through to the formal submission to the carrier for underwriting.
• Reviews, screens, and coordinates with other Covr team members to ensure all documentation has the accurate information necessary to complete each carrier-specific life insurance application.
• Submits life insurance applications “in good order” and in an efficient timeframe.
• Strives for excellence in customer service and relationship building.
• Pulls weekly reporting and assists with daily assignments.
• Affords assistance with accuracy audits.
• Performs other projects and duties as assigned.

Education

• High School Diploma or GED Equivalent
• Minimum 3 years clerical and/or administrative experience with increasing responsibility
• Minimum 2 years customer service experience, preferably call center experience

Skills and Experience

• Life insurance knowledge is strongly-preferred
• Exceptional communication and customer service skills, especially via phone
• Demonstrated ability to accomplish multiple tasks simultaneously in a fast-paced environment
• Proficient in Microsoft Outlook, Word, Excel, and Adobe
• Strong attention to detail and ability to multi-task without losing focus
• Excellent organizational and time management skills
• Excellent written communication skills
• Strong work ethic and high level of personal integrity and accountability

Benefits Package

• Hourly range $20.00 to $22.00
• Paid Time Off (PTO): 3 weeks to start, increasing with years of service
• Paid holiday’s – 11 days
• Medical, Dental and Vision – 80% of monthly premium paid by Covr for all full-time employees
• Adult and child orthodontia
• Health Savings Account (HSA) with quarterly company contributions
• Short-Term and Long-Term Disability
• NEW - Pet insurance for cats and dogs!
• 401(k) option
• Company paid Life and AD&D insurance for all full-time employees.
• Supplemental Life and AD&D insurance up to 5x’s salary for employee
• Supplemental Life and AD& D plans offered for spouse and dependents
• Flexible Spending Accounts (FSAs): medical, dependent, parking and transit