Fulfillment Specialist

About the role

We are seeking a talented individual to join our Fulfillment team, part of our risk business at Marsh. This is a hybrid role that has a requirement of working at least three days a week in the office. The Fulfillment team supports clients’ day-to-day surety and bonding needs by coordinating information exchange between clients and underwriters, securing timely approvals and issuance, and ensuring accurate delivery of requested bonds.

Responsibilities

• Manage clients’ daily bonding needs, including receipt and review of bond requests, facilitating required information exchange between clients and underwriters, and ensuring timely approvals, issuance, and delivery of requested bonds.
• Maintain ongoing communication with clients and their underwriters to ensure a high level of customer service.
• Manage challenging issues and surety-related matters for clients, leveraging Client Advisory resources when necessary.
• Manage administrative service delivery functions including bond issuance, modifications, renewals and cancellations, invoicing, collections, electronic files and database management, and other related activities.

Requirements

• Bachelor’s degree or equivalent work experience.
• Strong surety experience in a risk management or brokerage capacity.
• P&C license required, or ability to obtain.
• Working knowledge of insurance coverages (a plus).

What makes you stand out

• Experience handling complex surety/bonding requests and escalations with minimal oversight.
• Demonstrated ability to coordinate effectively with underwriters and internal stakeholders to drive timely outcomes.
• Strong customer service mindset with proven ability to manage high-volume, detail-oriented work.
• CPCU, ARM or other insurance designations a plus.
• Excellent analytical, project management and problem-solving skills.

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Pay

The applicable base salary range for this role is $72,500 to $154,300. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

Benefits

• Health and welfare benefits
• Tuition assistance
• 401K savings and other retirement programs
• Employee assistance programs