Fulfillment Specialist

About the role

Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world’s best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands.

Responsibilities

• Check and document the work of others according to established guidelines.
• Maintain cycle count and quality assurance programs.
• Ability to understand inventory knowledge to make sound decisions on the cancellation of customer orders.
• Reconcile and report any audit discrepancies.
• Proactively seek out improvements in processes.
• Prepare and submit reports to track daily, weekly, and monthly metrics as assigned.
• Ability to understand and work with Android equipment.
• Support and maintain the company quality management system and programs.
• Responsible for auditing no less than the prescribed percentage of inbound and outbound shipments daily.
• Work overtime as deemed necessary by management.
• Assist in the daily sanitation of assigned area to ensure an efficient, safe and hazard free production environment.
• Assist other members of the FC team, in any way possible, as determined by FC management and supervisors.
• Meet or exceed company standards on attendance, punctuality, conduct, safety, and security.
• Flexibility to adapt to a changing environment and changes in procedures.
• Ability to decipher process of mis-ships to clients.
• Ability to work within Microsoft Office.
• Research of non-compliant customer returns.
• Ability to communicate well with clients.
• Must be cross trained in an additional department.
• Train on and follow standard operating procedures.
• Locate and recognize barcodes on client products.
• Use functions of the RF Android for the purpose of put away, replenishment, picking, and sorting functions.
• Induct product into sortation process of the tilt tray sorter and PTL.
• Identify proper package type for packing process. Corrugate or bag based on client specifications.
• Follow safety guidelines when working around conveyor or pick carts.
• Loading trucks by hand, using conveyance, pallet jacks or PIT as required.
• Perform routine value-added services based upon client.
• Cross-training on other client and fulfillment processes.
• Training new hires as needed.
• Working as directed by lead or supervisors.
• May be required to perform other duties as assigned.

Qualifications

• One to two years related experience and/or training in warehousing or distribution operations; or equivalent combination of education and experience.
• Good oral and written communication skills.
• Good interpersonal interaction and social skills.
• Good problem-solving skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Must adhere to facility requirements regarding the handling of specific products and the reporting of illness. This includes personal hygiene standards, such as frequent hand washing, the storage of lunches / personal items, food in the work area and the wearing of clothes that are free from soil contaminants and holes.
• Ability to stand for extended periods of time.
• Good vision and hearing for verbal communication and forklift safety.
• Manhattan WMS experience preferred.
• Must be able to lift 50 lbs.

Benefits

• Opportunities to develop and explore career advancement
• Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
• Family planning coverage, including Fertility & Adoption benefits
• 401K matching after 6 months with immediate vesting
• Generous PTO
• Educational assistance and more