Fulfillment Specialist

About the role

In this role, you’ll execute fulfillment operations for events, ensuring guests receive their tickets, credentials, and hospitality materials accurately and on time.

Responsibilities

• Execute on-site fulfillment tasks for events across NFL, NCAA, Combat Sports and other verticals
• Process and track shipments, coordinate with shipping vendors on day-to-day logistics
• Work with Guest Services, Event Production, and Business Unit teams to complete fulfillment deliverables
• Provide broker exchange marketplace support and flag issues in real time
• Maintain accurate records of ticket transfers, credential assignments, and shipment tracking
• Follow all protocols for secure handling of sensitive customer data and ticket transfer processes
• Perform reconciliation tasks and assist with first-level customer inquiries and escalations
• Prepare event materials, welcome kits, and hospitality packages per event specifications
• Utilize fulfillment technologies and systems to complete assigned tasks efficiently
• Support on-site event setup, check-in, and guest-facing fulfillment activities

Requirements

• 2+ years of operations, fulfillment, logistics, or customer service experience
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Comfortable working in fast-paced, high-pressure event environments
• Proficiency with Microsoft Office Suite and ability to learn new software quickly
• Strong communication skills and ability to work collaboratively across teams
• Willingness to travel for on-site event support as required

Qualifications

• Prior experience in sports, entertainment, or hospitality industry
• Familiarity with ticketing platforms or credential management systems
• Experience with shipping, tracking, or warehouse operations
• Background in guest-facing or customer service roles
• Interest in process improvement and operational efficiency

Skills

• Strong attention to detail
• Ability to manage multiple tasks simultaneously
• Comfortable working in fast-paced, high-pressure environments
• Proficiency with Microsoft Office Suite
• Strong communication skills
• Collaborative team player
• Willingness to travel

Benefits

• Flexible work schedule
• Competitive compensation package
• Professional development opportunities
• Health and wellness benefits
• Employee recognition programs

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible to accommodate event schedules.

Benefits

• Health and wellness benefits
• Employee recognition programs
• Professional development opportunities