Sr. ServiceNow Developer

Responsibilities

• Design, develop, and implement ServiceNow solutions, including customizations and integrations.
• Collaborate with stakeholders to gather, analyze, and refine requirements.
• Customize and configure ServiceNow applications, modules, and workflows.
• Troubleshoot and resolve technical issues on the ServiceNow platform.
• Develop and maintain technical documentation, including system designs and user guides.
• Mentor junior developers and contribute to the team's technical growth.
• Stay updated on the latest ServiceNow features and industry best practices.
• Ensure compliance with coding standards, security policies, and best practices.
• Conduct code reviews and actively participate in design discussions.
• Perform Service Mapping, Discovery, and Event Management configurations to improve IT operations.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field required.
• 5+ years of hands-on experience with ServiceNow development and administration required.
• Proficiency in ServiceNow APIs, JavaScript, HTML, and CSS required.
• Strong understanding of ITSM and ITOM processes, including workflows and automation required.
• Proven experience with ServiceNow modules such as ITSM (IT Service Management), CSM (Customer Service Management also called PSDS), and HAM (Hardware Asset Management) required.
• Relevant certifications (e.g., ServiceNow Certified Application Developer, Implementation Specialist) highly desired.
• Excellent problem-solving skills and attention to detail required.
• Strong communication and collaboration skills to work effectively with cross-functional teams required.
• 6 years of ServiceNow platform expertise (development, configuration, integration) required.
• 6 years of JavaScript and scripting knowledge required.
• 6 years of API integration (REST/SOAP web services) required.
• 6 years of ITSM and ITOM process optimization required.
• 6 years of ITSM, CSM, HAM, and FSM experience required.
• 6 years of Agile/Scrum project delivery required.
• 6 years of technical documentation and system design required.
• 6 years of troubleshooting and analytical thinking required.

About the Role

Diversified Systems is searching for a Senior ServiceNow Developer to design, implement, and optimize solutions on the ServiceNow platform to enhance IT service management and operational workflows. Collaborating closely with stakeholders, you will translate business requirements into innovative technical solutions, troubleshoot issues, and ensure seamless integration with existing systems. Your expertise will drive efficiency and innovation in the organization's use of ServiceNow.

About Diversified Systems

Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages. Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. Diversity, Equity and Inclusion DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.