Sr. ServiceNow Developer

Key Responsibilities

• Development & Backlog Execution: Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items. Fully utilize the platforms, workflow and Flow Designer capabilities for process automation
• Service Portal & Catalog Management: Create and enhance complex Service Catalog items. Update and support the Service Portal/Employee Center to improve user experience and self-service adoption
• Knowledge Management: Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability
• Implementation & Integration: Perform full lifecycle, implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design. Support and design robust integration between ServiceNow and third-party business systems
• Reporting & Dashboards: Create, configure, and maintain service now reports, and dashboards to provide actionable insights to key stakeholders
• Documentation: Author clear, concise technical, and processed documentation (processes, procedures, and day-to-day tasks) utilizing the ServiceNow Knowledge Base module

Requirements

• Total 10+ years of experience
• Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (3 Years)
• Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team. (3 Years)
• Strong, technical knowledge, and implementation experience with ITSM and CSM. (3 Years)
• Solid understanding of ITIL frameworks, change management, and continuous process improvement activities. (3 Years)
• Implementation Experience: Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team (e.g., Full platform, rollouts, major, module deployment, or system migrations) Minimum of 3-5+ years of hands-on experience as a ServiceNow Developer/Administrator
• Strong, Technical Knowledge, And Implementation Experience With ITSM (Incident, problem, change, knowledge, and catalog/request management) CSM (Customer Service Management)
• Secondary Module Exposure: Working knowledge and experience with HRSD (Human resources, service delivery) and CMDB
• Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP)
• Process & Change Management: Solid understanding of ITIL frameworks, change management, and continuous process improvement activities

Qualifications

• Autonomy: Proven ability to work independently, manage time, effectively, and drive assignments/projects through to successful completion
• Communication: Excellent written and verbal communication skills, with a talent for drafting clear business correspondence, and technical documentation
• Diplomacy & problem-solving: Exceptional Customer service skills with the ability to respond to automatically to sensitive, critical, or high-pressure issues
• Collaboration: A team-oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups
• Adaptability: highly organized, flexible and capable of prioritizing tasks in a fast-paced environment