Sr. ServiceNow Developer

Key Responsibilities

• Automates high-priority tasks, services, and end-to-end workflows across Infrastructure, Platforms & Operations using ServiceNow.
• Designs, develops, and maintains end-to-end ServiceNow Workflows of varying complexity.
• Executes the full software development lifecycle for automation projects, from requirements gathering through deployment, maintenance, support, and hand-over.
• Creates advanced automation scripts using JavaScript to address complex business requirements and develop custom endpoints.
• Collaborates in Agile and Scaled Agile frameworks with cross-functional teams, including infrastructure, security, and service teams, to deliver integrated solutions.
• Implements secure coding practices and ensures automation solutions comply with enterprise security policies and banking regulations where applicable.
• Documents solutions, creates runbooks, and maintains knowledge base articles.
• Stays current with emerging automation technologies and contributes to automation standards, best practices, and governance frameworks.
• Performs other duties as assigned as needed.

Required Qualifications

• ServiceNow proficiency in Flow Designer, IntegrationHub, Orchestration, and MID Server configuration.
• Advanced skill with JavaScript and Glide APIs, including GlideRecord, GlideAjax, Script Includes, Business Rules, and Client Scripts.
• Strong grasp of RITM/SCTASK models, Order Guides, variable sets, UI policies, and data-driven approvals.
• Strong knowledge of IT infrastructure and the ServiceNow CMDB data model.
• Strong knowledge of leveraging REST API integrations such as Ansible/Aria to handle payload and response data within a flow design.
• Strong knowledge of workflow design best practices for security and performance.
• Experience working with an Agile/SDLC framework.
• Bachelor’s degree in computer science, Information Systems, or equivalent background or equivalent experience.

Preferred Qualifications

• Experience with Ansible Automation Platform.
• Knowledge of secure coding standards.
• Experience in a banking environment.