Sr. ServiceNow Developer

Key Responsibilities

• Develop, configure, test, and deploy solutions for backlog items using the platforms, workflow, and Flow Designer capabilities.
• Create and enhance complex Service Catalog items and update the Service Portal/Employee Center to improve user experience and self-service adoption.
• Maintain the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability.
• Perform full lifecycle implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design.
• Support and design robust integration between ServiceNow and third-party business systems.
• Create, configure, and maintain service now reports and dashboards to provide actionable insights to key stakeholders.
• Author clear, concise technical and processed documentation (processes, procedures, and day-to-day tasks) utilizing the ServiceNow Knowledge Base module.

Required Skills & Qualifications

• Minimum of 3-5+ years of hands-on experience as a ServiceNow Developer/Administrator.
• Strong, technical knowledge and implementation experience with ITSM (Incident, problem, change, knowledge, and catalog/request management) and CSM (Customer Service Management).
• Working knowledge and experience with HRSD (Human resources, service delivery) and CMDB.
• Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP).
• Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.
• Proven ability to work independently, manage time, effectively, and drive assignments/projects through to successful completion.
• Excellent written and verbal communication skills, with a talent for drafting clear business correspondence and technical documentation.
• Exceptional customer service skills with the ability to respond to sensitive, critical, or high-pressure issues.
• A team-oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups.
• Highly organized, flexible, and capable of prioritizing tasks in a fast-paced environment.