Sr. Scrum Master/Project Manager

About the role

RealTime eClinical Solutions is a Global Leader and rapidly growing SaaS technology company providing comprehensive Software Solutions to the clinical research industry. Our Vision is to reshape the global clinical research industry with innovative solutions that help advance medicine and save lives. The company is based out of San Antonio, TX, but is truly a remote and telecommuting company.

Responsibilities

• Agile Program Leadership & Scrum Master Coaching: Set and enforce the standard for Agile ceremonies and structure across 12 teams; directly coach and performance-support 6–7 Scrum Masters. Maintain a consistent Agile operating model (definitions of ready/done, estimation, cadences, escalation paths) across all teams. Resolve cross-team delivery impediments and run a Scrum Master community of practice.
• Direct Scrum Mastery: Act as Scrum Master for 2 assigned teams — ceremonies, backlog hygiene, and impediment removal — to stay grounded in day-to-day delivery.
• Agile Development Metrics & Quality Accountability Framework: Own, implement, and evolve a comprehensive Agile Development Metrics & Quality Accountability Framework spanning sprint execution, code review discipline, and defect accountability — from first commit through production — using Jira and GitHub as the systems of record. Implement and maintain core delivery metrics in Jira — velocity, sprint predictability, cycle time, lead time, throughput, WIP, scope creep, and carryover rate — at team, sprint, and rolling-quarter cadence. Implement code review rigor metrics from GitHub pull request activity, including change-requested rate, rework commits per PR, review cycles to approval, time in review, and senior reviewer comment density; partner with engineering leadership to maintain branch protection rules and senior-reviewer group definitions that keep this data complete. Own the defect discovery-by-phase taxonomy on the Bug issue type in Jira (Unit/TDD, Code Review, Dev/Integration Testing, QA/Release Testing, Production/Escaped) and the resulting metrics: defect detection distribution, escape rate, production escape rate, phase containment effectiveness, defect density, and mean time to detect. Maintain the escaped-defect attribution chain, linking each bug ticket back to its originating story/task, the merged pull request(s) that implemented it, and the author and reviewers of record, via Jira links and GitHub smart-commit/PR referencing, enabling accountability rollups in either direction. Own the recurring per-release and quarterly Contractor/Team Accountability Rollup reporting cycle, and ensure trend lines (improving, flat, or worsening) are reviewed with the relevant teams and leads, not just presented in aggregate. Own the reporting and BI delivery mechanic for the framework — including administration of eazyBI (or equivalent BI layer) connected to Jira and GitHub — to produce recurring dashboards and reports for engineering and business stakeholders without requiring a separate data pipeline. Continuously refine the framework's guiding principles: metrics must be actionable, paired for balance (speed vs. quality), system-focused rather than individual-focused (with defect attribution as the narrow, explicitly scoped exception), trend-driven, diagnostic rather than target-driven, and passively instrumented from existing Jira/GitHub workflow artifacts.
• Agile Conduit for Product Management: Serve as the primary Agile conduit between Product Managers, Product Owners, and the engineering organization, translating roadmap and portfolio intent into scaled Agile execution across the 12 teams. Apply scaled Agile methodologies (e.g., SAFe, Scrum@Scale, or the organization's equivalent) to coordinate cross-team dependencies, program increment / release planning, and backlog alignment between Product and Engineering. Facilitate program-level ceremonies (e.g., PI planning, scrum-of-scrums, cross-team dependency reviews) that connect Product Owner intent with the delivery capacity and constraints of the 12 teams. Provide Product Management and Product Ownership with visibility into delivery health and quality signals from the Metrics & Quality Accountability Framework to inform prioritization and roadmap tradeoffs.

Requirements

• Bachelor’s degree in a related field, or equivalent experience.
• 5+ years of experience as a Scrum Master or Agile Project Manager in a professional software development environment, including experience coaching or leading other Scrum Masters.
• Demonstrated experience running Agile ceremonies and delivery practices across multiple concurrent teams.
• Working knowledge of scaled Agile methodologies (e.g., SAFe, Scrum@Scale, LeSS) and experience serving as a conduit between Product Management/Product Ownership and engineering teams.
• Hands-on proficiency administering Jira for Agile delivery, including custom fields, workflows, and sprint/board configuration.
• Working knowledge of GitHub pull request workflows, branch protection, and Jira–GitHub linkage (smart commits) sufficient to own a metrics framework built on that data.
• Demonstrated ability to design, implement, and evolve delivery and quality metrics programs, and to translate them into reporting that non-technical stakeholders can act on.
• Familiarity with AI-assisted engineering tooling and workflows.

Qualifications

• Experience building or maturing a defect discovery and escaped-defect attribution framework.
• Experience working in regulated environments with compliance requirements (HIPAA, HITECH, PCI DSS, or similar).

Skills

• Scrum Master Certification (CSM, PSM)
• SAFe Certification (e.g., SAFe Scrum Master, SAFe Program Consultant) a plus.
• Experience administering eazyBI (or a comparable BI/reporting layer) against Jira and GitHub data.
• Experience working in regulated environments with compliance requirements (HIPAA, HITECH, PCI DSS, or similar).

Benefits

• Health insurance
• Long-term disability
• Life insurance
• Unlimited Paid Time Off
• 10 paid Holidays
• Paid Parental Leave
• Work Anniversary Bonus
• Participation in the Employee of the Quarter Program
• $100 Connectivity Stipend Reimbursement
• RealTime matches employee 401K contributions at 100% of the first 3% invested and 50% of the next 2% invested.

Pay

The desired salary must be indicated for the application to be considered. The pay rate is commensurate with experience and is determined on an individual basis after an interview has occurred.

Schedule

Remote and telecommuting.