Scrum Master / Project Manager

Responsibilities

• Serve as Scrum Master for one or more Agile teams.
• Facilitate Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Coach teams on Agile principles, Scrum practices, and continuous improvement.
• Remove impediments and proactively address team blockers.
• Drive team accountability, transparency, and high performance.
• Plan, manage, and deliver projects from initiation through completion.
• Define project scope, timelines, milestones, and deliverables.
• Maintain project progress and ensure alignment with organizational priorities.
• Manage risks, issues, and dependencies across teams.
• Provide regular status updates and reporting to leadership and stakeholders.
• Ensure projects are delivered on time, within scope, and within budget.
• Partner with Product Owners to prioritize and refine the product backlog.
• Collaborate with IT, operations, clinical, and business teams.
• Act as a liaison between technical teams and non-technical stakeholders.
• Support change management and user adoption initiatives.
• Track and analyze Agile and project metrics (velocity, burndown, KPIs).
• Identify opportunities to improve processes, workflows, and delivery efficiency.
• Support Agile maturity and scaling efforts across the organization.
• Ensure compliance with internal standards and regulatory requirements.

Qualifications

• Bachelor’s degree in Information Technology, Business, or related field.
• 4–7+ years of experience in Scrum Master, Project Manager, or hybrid roles.
• Strong knowledge of Agile methodologies and traditional project management practices.
• Proven ability to lead cross-functional teams and deliver complex projects.
• Experience managing multiple initiatives in a fast-paced environment.
• Excellent communication, facilitation, and leadership skills.
• Experience with tools such as Smartsheet, Jira, Azure DevOps, or similar platforms.

Preferred Qualifications

• Scrum certification (CSM, PSM).
• Project Management certification (PMP, CAPM, or equivalent).
• Experience in healthcare, corrections, or regulated industries.
• Familiarity with enterprise software, EHR systems, or IT service management.
• Experience supporting Agile transformations or hybrid delivery models.