Sr. Salesforce Technical IT Administrator

Job Purpose

The Senior Salesforce Administrator is a key member of the IT Customer Solutions team responsible for hands-on Salesforce platform administration, configuration delivery, operational support, release coordination, and platform optimization. This role partners closely with business stakeholders, Application/Solution Architecture, Enterprise Architecture, SI partners, and IT delivery teams to implement scalable and well-governed Salesforce solutions aligned with approved architecture standards, security models, and platform roadmap direction.

Success in this role requires

• Strong Salesforce expertise
• Sound judgment around governance and change management
• The ability to translate approved business requirements and architecture guidance into practical, scalable Salesforce configurations

What do I need to be successful?

• 4–7 years of Salesforce administration experience supporting Sales and/or Service use cases
• Advanced Salesforce certifications (e.g., Advanced Administrator, Platform App Builder, Sales Cloud or Service Cloud Consultant)
• Working knowledge of Apex and triggers sufficient for troubleshooting and partnering with developers
• Experience with DevOps or release management tools (e.g., Copado, Gearset, Azure DevOps, Jira, ServiceNow)
• Experience supporting integrations with ERP systems (e.g., SAP) and third-party applications
• Familiarity with Agile or Scrum delivery models
• Active participation in the Salesforce community or Trailhead

Education

• Bachelor’s degree in Business, Information Systems, or a related field or equivalent experience
• Advanced Salesforce certifications preferred

Work Environment

This position will be remote, working in a home office environment. Occasional travel is required for training sessions, workshops, or key business meetings (typically limited).