Sr. Salesforce Administrator

About the role

Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too.

Responsibilities

• Identify and gather requirements, translate into best practice, scalable solutions with a focus on exceptional user experience
• Design and build effective business solutions on the Salesforce platform, including Flow and other declarative automation, fields, page layouts, record types, apps, actions, custom settings
• Work with Product Owner to create a platform roadmap and define priorities, liaising with stakeholders
• DevOps/release management and process improvement
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Configuring all aspects of Salesforce security, including user and license management, roles, profiles, permissions, public groups, OWD, sharing rules
• User support ticket escalation
• Create and maintain lite technical documentation on automation and supported business processes
• Maintain up to date certifications and knowledge on new Salesforce features

Requirements

• 7+ years of experience as a Salesforce administrator
• 1+ years experience with Certinia PSA
• Experience in Service Cloud and Sales Cloud required; experience with CPQ is a plus
• In-depth knowledge of Flow Builder
• Salesforce certified administrator or Salesforce advanced administrator certification
• Experience in successful integrations with external systems, e.g. Netsuite

Qualifications

• Bachelor’s degree in information systems or computer science preferred

Skills

• Remote Opportunity: Ability to work 100% remotely, or from an Applied Systems office

Benefits

• Health Insurance plans, Dental, Vision, and Wellness Incentives
• 401(k) and RRSP retirement savings plans, with employer match
• Competitive paid vacation time, personal/sick time, paid holidays, summer hours, paid parental leave, volunteer time off, and a free day off for your birthday!
• Talent development and advancement opportunities
• Diversity and inclusion initiatives
• Culture of recognition and employee engagement programs
• Volunteer opportunities

Pay

Our targeted starting base salary in the United States for this position ranges from $70,000 - $130,000 USD. To determine a new team member’s starting pay, we consider a variety of factors, including someone’s depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission.

Schedule

Remote Opportunity: Ability to work 100% remotely, or from an Applied Systems office