Technical Administrator - Salesforce

About the role

The Technical Administrator is responsible for ensuring the reliability, security, and efficiency of the organization’s technology systems and applications. This role provides strategic oversight, advanced troubleshooting, and leadership in system performance and configuration. It collaborates with cross-functional teams to enhance system capabilities, improve processes, and ensure compliance with organizational standards.

Responsibilities

• Administer, configure, and maintain enterprise platforms (e.g., infrastructure systems, Salesforce, SharePoint) to ensure performance, security, and user access.
• Provide Tier 2 technical support by diagnosing, troubleshooting, and resolving user-reported issues in a timely and customer-focused manner.
• Perform routine system health checks, audits, backups, and monitoring; escalate complex issues as needed.
• Manage user provisioning, role-based access, and permissions in accordance with security and data privacy standards.
• Collaborate with business units to understand requirements and implement technology solutions that support operational efficiency.
• Customize Salesforce using declarative tools such as page layouts, record types, and Lightning App Builder.
• Document configurations, processes, and troubleshooting procedures contribute to a shared knowledge base.
• Identify and recommend opportunities to streamline and automate workflows to improve efficiency.
• Assist with system updates, releases, and vendor-supported enhancements.

Qualifications and Competencies

• Minimum 2 years’ experience in a technology discipline or business-related role.
• Salesforce Administrator Certification.
• Demonstrated ability to contribute to system documentation, training materials, or knowledge bases.
• Ability to configure, administer, and maintain enterprise platforms, including workflows, access controls, and integrations.
• Proficiency in diagnosing and resolving system issues; familiarity with monitoring tools and logging platforms.
• Understanding of role-based user provisioning/de-provisioning, and identity management protocols.
• A customer-focused mindset with a commitment to delivering high-quality service.
• Analyze, troubleshoot, and develop solutions for complex challenges.
• Clearly document processes, requirements, and troubleshooting steps using industry-standard technologies.
• Work with teams across disciplines to integrate and optimize solutions.
• Experience in one or more process and/or technical tools relevant to the role.
• Experience with at least one of the following Salesforce Clouds, including Auto Cloud, Sales Cloud, Service Cloud, Financial Services Cloud, or Marketing Cloud.
• Proficient in managing user accounts, profiles, permissions, role hierarchies, and security settings.
• Experience with declarative tools such as page layouts, record types, validation rules, and flows.
• Familiarity with Salesforce development tools such as Apex, Visualforce, and Lightning components.
• Familiarity with third-party tools such as Tableau CRM, or Copado.
• Understanding or experience working in an Agile environment, changing an organization to Agile.
• Intermediate analytical and problem-solving skills.
• Intermediate verbal and written communication skills including collaboration in a cross-functional environment.

Qualifications

• Preferred Experience – Financial Services or Auto Lending.
• Skills – Certifications relevant to the role. Salesforce Advanced Administrator.
• Familiarity with Salesforce development tools such as Apex, Visualforce, and Lightning components.
• Familiarity with third-party tools such as Tableau CRM, or Copado.
• Understanding or experience working in an Agile environment, changing an organization to Agile.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule

This position is a hybrid role, requiring in-office presence two to three days per week. The role also requires flexibility to work various shifts to meet business needs, typically between the hours of 8:00 AM and 6:00 PM, Monday through Friday, with occasional weekend availability as needed.