Salesforce Technical Specialist

Principal Responsibilities

• Ability to develop/Configure automation processes (Flows, Approval Process, Workflows, Process Builder)
• Clearly understand the business use cases and requirements to document the technical solution
• Collaborate with the Business Analysts to document requests for enhancements and defects
• Document and create technical design deliverables such as technical specifications, wireframes, prototypes, user stories, test cases, and scripts as necessary
• Conduct qualitative and robust QA testing and validation within the defined scope of the request or project
• Work with the development team, providing detailed level of effort estimates for any proposed solutions while articulating the benefits and risks to the Customer Applications Team
• Maintain a catalog of process documentation, identifying key risks and testing requirements to ensure releases do not negatively impact another area or process
• Understand and follow the Enhancement & Defect Governance process to align the team on prioritization, capacity, and release processes
• Assist the implementation team with grooming the backlog enhancement list
• Act as a point of escalation for the Service Desk for advanced issue resolution related to customer applications
• Improve skills in Force.com products by completing Salesforce trailhead trails
• Contribute to the Customer Applications Product Strategy and Roadmap in collaboration with our Business Stakeholders and the Senior IT leadership
• Advocate the adoption of customer applications and identify technical or process enhancements that will increase operational efficiencies
• Keep up to date with the new system releases and new features

Technology

• Computer, telephone, and electronic office equipment
• Salesforce.com – Sales Cloud, Service Cloud, Field Service Lightning
• MS Office Suite, project management tools (Jira and Smartsheet), data enrichment and data management tools

Education and Qualifications

• Preferred Salesforce.com or other relevant certification (ADM 201, Certified Platform Developer I, Sales Cloud Consultant, Service Cloud Consultant)
• Systems analyst experience required
• Working knowledge of Apex, Triggers, Visual Force, and Lightning Components
• 5+ years of Salesforce experience
• Strong expertise in Sales Cloud and Service Cloud
• Working knowledge of SFDC and SAP integration preferred but not required
• 5+ years in an Applications Development environment
• Bachelor’s degree preferred
• Excellent problem-solving skills
• Experience with Visio, Power Point, Excel, Office 365, and MS Word
• Strong understanding of the Agile – Scrum Framework
• Excellent verbal and written communication skills