Sr Salesforce Administrator- Remote

About the role

The Senior Salesforce Administrator is responsible for the administration, optimization, support, and continuous improvement of the Salesforce platform and related integrated systems. This role serves as a senior technical resource within the Salesforce CoE, providing advanced platform administration, automation, security management, troubleshooting, release support, and user enablement across critical business processes.

Responsibilities

• Salesforce Administration & Platform Management
• Administer and maintain Salesforce environments, including Sales Cloud and related applications
• Configure and support custom objects, fields, record types, page layouts, dynamic forms, validation rules, approval processes, and Lightning applications
• Create and maintain advanced automation solutions using Salesforce Flow and declarative platform capabilities
• Manage users, profiles, permission sets, role hierarchy, sharing rules, queues, and security configurations
• Monitor platform performance, storage utilization, system health, and adoption metrics
• Perform routine platform maintenance, cleanup, and technical debt reduction activities
• Production Support & Issue Resolution
• Provide Level 2 and Level 3 support for Salesforce-related incidents, service requests, and enhancement requests
• Troubleshoot system issues, data inconsistencies, automation failures, integration errors, and user-reported defects
• Coordinate root cause analysis and resolution activities across technical and business teams
• Ensure timely incident resolution and adherence to established SLAs
• Solution Delivery & Collaboration
• Partner with business stakeholders to gather, analyze, and document functional requirements
• Translate business requirements into scalable Salesforce solutions using declarative and low-code capabilities
• Collaborate with developers, architects, QA analysts, and integration teams during project execution
• Participate in backlog refinement, sprint planning, solution reviews, and release activities within Agile delivery frameworks
• Support system testing activities including unit testing, UAT coordination, defect tracking, and deployment validation
• Data Management & Integrations
• Perform data imports, exports, cleansing, deduplication, validation, and migration activities using approved tools
• Support integrations between Salesforce and third-party applications
• Affiliate monitoring integration health, troubleshooting synchronization issues, and validating data integrity
• Maintain awareness of enterprise data governance and security standards
• Release Management & Governance
• Support deployment and release processes utilizing CI/CD and DevOps tools
• Maintain documentation related to system configuration, release notes, operational procedures, and user guidance
• Participate in Salesforce release readiness activities and evaluate new platform capabilities
• Recommend process improvements, governance enhancements, and optimization opportunities
• Leadership & Mentorship
• Serve as a mentor and technical resource for junior Salesforce Administrators and team members
• Promote Salesforce best practices, documentation standards, and scalable configuration approaches
• Facilitate knowledge-sharing sessions and contribute to team capability development
• Escalate risks, blockers, and strategic concerns appropriately to leadership

Requirements

Required:

• Bachelor’s degree in Computer Science, Information Systems, Business, or related field; or equivalent combination of education and experience
• 5+ years of Salesforce Administration experience in enterprise environments
• Strong hands-on experience with Salesforce Sales Cloud
• Advanced experience with Salesforce Flow, validation rules, formulas, reports, and dashboards
• Experience supporting production environments and managing platform enhancements
• Understanding of Salesforce security model including profiles, permission sets, roles, and sharing
• Experience with Agile delivery methodologies and SDLC processes
• Experience using DevOps and CI/CD tools such as Gearset, Copado, or DevOps Center
• Familiarity with data management tools such as Data Loader or XL Connector
• Strong analytical, troubleshooting, organizational, and problem-solving skills
• Excellent written, verbal, and interpersonal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Ability to communicate effectively with both technical and non-technical stakeholders

Preferred:

• Preferred Salesforce Advanced Administrator Certification
• Preferred Salesforce Platform App Builder Certification
• Experience with Salesforce CPQ and Advanced Approvals
• Familiarity with Apex, SOQL, Lightning Web Components (LWC), and Visualforce
• Experience with Salesforce sandbox management and release governance
• Familiarity with VS Code and source control concepts
• Experience with Financial Services, Professional Services Automation, or ERP-integrated Salesforce environments
• Exposure to enterprise integration platforms and APIs

Qualifications

• Must be able to read, write, and speak fluent English

Skills

• Strong hands-on experience with Salesforce Sales Cloud
• Advanced experience with Salesforce Flow, validation rules, formulas, reports, and dashboards
• Experience supporting production environments and managing platform enhancements
• Understanding of Salesforce security model including profiles, permission sets, roles, and sharing
• Experience with Agile delivery methodologies and SDLC processes
• Experience using DevOps and CI/CD tools such as Gearset, Copado, or DevOps Center
• Familiarity with data management tools such as Data Loader or XL Connector
• Strong analytical, troubleshooting, organizational, and problem-solving skills
• Excellent written, verbal, and interpersonal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Ability to communicate effectively with both technical and non-technical stakeholders

Benefits

At BeyondTrust, we offer a competitive benefits package including:

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Flexible spending accounts
• Employee assistance program
• Parental leave
• Generous paid time off
• Professional development opportunities
• Work-life balance initiatives

Pay

Competitive salary based on experience and qualifications

Schedule

Full-time position