Sr. Sales Executive – AWS

About the role

TTEC Digital is seeking a Sr. Sales Executive to drive new-logo growth through the sale of Amazon Connect as well as conversational and agentic AI professional and managed services. The ideal candidate will help enterprise organizations transform customer engagement by combining AI, cloud, data, CX strategy, and technology.

Responsibilities

• Own the full sales cycle focused on identifying, penetrating, and winning net-new enterprise customers.
• Target organizations looking to modernize their contact centers, transform customer service, improve self-service, and leverage AI to automate and enhance customer interactions.
• Sell the business value of Amazon Connect and AWS AI capabilities—including Amazon Q in Connect and AI agents—combined with TTEC Digital’s consulting, technology, data, AI, and implementation expertise.
• Research and prioritize net-new commercial and enterprise accounts with contact center, CX, cloud, or AI transformation potential.
• Develop account-entry strategies and identify whitespace, buying centers, influencers, champions, and economic buyers.
• Prospect directly into senior executives and create opportunities where no existing TTEC relationship exists.
• Conduct executive discovery to uncover business challenges, transformation initiatives, technology environments, and priorities.
• Create demand around Amazon Connect, conversational AI, agentic AI, and customer-service automation.
• Differentiate TTEC Digital against CX, CCaaS, AI, cloud, and services competitors.
• Achie new-logo targets while maintaining accurate pipeline, opportunity strategies, close plans, and forecasts.

Requirements

• 5+ years of enterprise technology, cloud, SaaS, CCaaS, CX, AI, or professional services sales experience.
• Proven new-logo hunter with a track record of personally originating and closing enterprise customers.
• Consistent achievement or overachievement of aggressive sales quotas.
• Demonstrated ability to self-generate pipeline rather than rely primarily on inbound, existing accounts, or partners.
• Success selling complex six- and seven-figure technology transformation solutions.
• Experience selling into Contact Center, CX, Digital, Technology, Data & AI, or Operations.
• Experience selling Amazon Connect, AWS, CCaaS, conversational AI, contact center technology, cloud transformation, or adjacent solutions.
• Ability to create demand for customers who may not yet be evaluating.
• Ability to establish credibility with senior business and technology leaders.
• Proven consultative and value-selling skills.
• Competitive selling, negotiation, communication, and closing skills.

Qualifications

• Proven track record of success in enterprise sales.
• Strong understanding of AWS and related technologies.
• Excellent interpersonal and communication skills.
• Ability to work independently and manage multiple projects simultaneously.
• Passion for driving positive change and improving customer experiences.

Skills

• Strong sales and negotiation skills.
• Ability to build strong relationships with senior executives.
• Knowledge of AI, cloud, and contact center technologies.
• Ability to develop compelling business cases and presentations.
• Strong organizational and time management skills.

Benefits

• Medical, dental, vision tax-advantaged health care accounts.
• Financial and income protection benefits.
• Paid time off (PTO) and wellness time off.

Pay

This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Schedule

The position is remote.