Sr. Resource Coordinator

Responsibilities

• Develop and maintain short- and long-term workforce plans across multiple accounts.
• Forecast headcount requirements based on:
  • Historical demand trends
  • Current workload (break-fix tickets, work orders)
  • Pipeline opportunities and anticipated business growth
• Monitor capacity vs. demand and recommend staffing adjustments.
• Coordinate workforce allocation across multiple client accounts to ensure appropriate staffing levels to meet SLA and operational targets.
• Prioritize and shift resources dynamically based on workload fluctuations.
• Analyze and manage staffing needs across:
  • Break-fix ticket volumes
  • Work orders and scheduled work
  • Reactive vs. planned service demands
• Identify trends, risks, and gaps in coverage.
• Partner with Project Managers to:
  • Plan staffing for large-scale or complex initiatives
  • Ensure workforce readiness and ramp-up timing
  • Support project execution with appropriate resource allocation
• Track project-based resource utilization and performance.
• Incorporate demand signals from multiple sources, including:
  • Salesforce pipeline and upcoming sales opportunities
  • Local market intelligence (business relationships, email requests, informal channels)
• Translate pipeline data into actionable workforce plans.
• Collaborate with Sales and Account teams on upcoming deals and staffing implications.

Requirements

• 3-5+ years of experience in workforce planning, operations planning, or resource management.
• Experience managing staffing across multiple accounts or business units.
• Strong analytical and forecasting skills.
• Proficiency in Excel (modeling, forecasting, data analysis).
• Ability to manage competing priorities in a fast-paced environment.

Preferred Qualifications

• Experience working with:
  • Ticketing systems (e.g., ServiceNow or similar)
  • CRM tools (e.g., Salesforce)
• Background in operations, field services, or technical service environments.
• Experience supporting project-based staffing models.

Skills

• Strategic planning and foresight
• Data-driven decision making
• Cross-functional collaboration
• Problem solving and adaptability
• Strong communication and stakeholder management

Success Measures

• Accurate workforce forecasts (short- and long-term).
• SLA adherence and operational performance.
• Effective staffing of projects and accounts.
• Minimal capacity gaps or overstaffing.
• Proactive identification of staffing risks and opportunities.

About the Role

This role serves as a central connector between operations, sales, and project delivery, ensuring the right people are in the right place at the right time—while anticipating what’s coming next.