Sr. Release of Information Specialist

About the role

The Senior Release of Information (ROI) Specialist processes all requests for patient health information (PHI) in accordance with federal and state laws, including HIPAA, as well as organizational policies. This role involves handling highly sensitive, confidential, and legally protected information with accuracy, professionalism, and compliance.

Responsibilities

• Cooking up medical information to all requestors including patients, physicians, health care providers, insurance companies and attorneys in accordance with Hospital policy, State and HIPAA laws.
• Processing subpoenas and court orders.
• Validating patient authorization in accordance with Hospital policy, HIPAA, State and Federal Law.
• Reporting medical data to health care professionals in accordance with hospital and departmental policies.
• Attending educational sessions to maintain knowledge of NYS law and HIPAA regulations ensuring skills are inclusive of the new and upcoming regulatory changes.
• Maintaining active certification requirements if applicable.
• Adapting to the diversity of the customer to understand complex issues.
• Safeguarding PHI in accordance with HIPAA laws and regulations.

Qualifications

• A High School Diploma/G.E.D. - required
• An Associate's Degree in HIM or related field - preferred
• 4-6 years experience in Health Information Management (HIM), Release of Information or related work environment - required
• Proficient in using electronic health records, specifically EPIC and OnBase
• Skilled in data entry with strong attention to detail and accuracy
• Advanced knowledge/application of computer software and office equipment such as Word, Excel, Nitro Pro, Adobe, fax machines, scanners and copiers
• Excellent verbal/written communication and delivery skills
• Strong customer service and recovery skills
• Skilled in team-oriented tasks but also able to work independently
• In-depth understanding of HIPAA, state-specific privacy laws and federal regulations
• Strong problem-solving and critical thinking skills
• Ability to work in fast-paced and stressful environments
• Capable of managing high volumes of requests and multitasking when necessary to optimize productivity
• Strong organizational skills
• Ability to make decisions independently and escalate accordingly when necessary

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently
• Working Conditions
• Extreme cold - Rarely
• Extreme heat - Rarely
• Humidity - Rarely
• Wet - Rarely
• Noise - Occasionally
• Hazards - Rarely
• Temperature Change - Rarely
• Atmospheric Conditions - Rarely
• Vibration - Rarely