Release of Information Specialist

Summary

Monday to Friday, 8:30 a.m. to 5:00 p.m. — Onsite — Bilingual Preferred
Salary: Most new hires start between $15.30-$19.10 per hour, depending on experience and qualifications.

Required Education

No education requirements

Required Work Experience

3 years of relevant experience; HS Diploma or GED may substitute for 2 years of work experience

Responsibilities

• Process information requests from various sources, such as patient, internal, legal and third party requests
• Affirm correct releases are obtained to comply with all federal and state regulations related to releasing information
• Assist with all front office duties, ensuring accuracy of all releases to avoid breach of confidentiality
• Afford assistance with My Chart set up for patients/families
• Validate the right of the requestor to receive the information (parent, guardian)
• Verify the existence of records for the patient, looking them up in Epic and placing the medical record number and account number/s on the request
• Validate the request and send to other departments as necessary to obtain elements not maintained in the record (photos, videos)
• Process all requests for health information according to guidelines and within timeline requirements for responding to medical record requests
• Analyze the request and determine what health information is pertinent to the request, ensuring that minimum necessary requirement are adhered to at all times
• Screen health records to ensure sensitive information is only released when authorized by the proper department or for legal purposes
• Process valid subpoenas and court orders according to policy
• Ensure a court order is provided for sensitive information
• Ensure receipt of proper legal documentation for cases of guardianship, adoption and name changes
• Returns non-compliant requests to the requestor with authorization requirements
• Send letters to alert requestors when no records exist
• Complete quality checks for all releases
• Review the accuracy of the documents and ensure they reflect the details specified by the requester
• Perform quality checks on all work to assure accuracy of the release and confidentiality before sending
• Ensure all requests are handled securely
• Ensure the records are release in the format requested
• Maintain daily production statistics to ensure proper staffing levels and workflow requirements
• Order office supplies, maintaining stock within budget limits
• Afford assistance with organizing office events and maintaining office documents as necessary
• Prepares invoices for release of information as applicable by release type
• Answer all My Chart emails, and set up pateints/families as needed
• Afford assistance with issues for My Chart set up and navigating My Chart
• Provide excellent customer service to families in order to help them get My Chart working properly in order to help them with appointments, paying bills, getting information and communication
• Performs other duties as assigned

Qualifications

Bilingual (English/Spanish) Preferred