Release of Information Specialist

Responsibilities

• Prepare medical information in accordance with facility policy and procedures in addition to state and federal laws.
• Handle inquiries from healthcare organizations, attorneys, insurance companies, patients, and other interested third parties in a timely and efficient manner.
• Notify appropriate UnityPoint Health areas of any court order/subpoena related to the organization or its employees.
• Log and fulfill requests or submit request to approved release of information vendor for fulfillment.
• Completes invoice for appropriate requestors and follows up on requests for payment when fulfilled by the facility staff.
• Responsible for receipt and validation of a properly executed HIPAA compliant authorization and/or request.
• Collaborate with appropriate functional departments and staff to investigate and resolve issues related to documents, MPI, and other HIPAA requests such as accounting for disclosures.
• Prioritize and respond to release of information requests within required timeframes.
• Perform self-quality checks to assure record completeness, accuracy of the release, confidentiality and proper invoicing.
• Maintains confidentiality of all patient and facility information processed.

Customer Service

• Promptly and courteously answers phone calls or assists with phone coverage for release requests and questions.
• Respond to and fulfill patient walk-in record requests.
• Access and retrieve and/or coordinate retrieval of patient information from various computer systems and media.

Qualifications

• Education: High school diploma required, Associates degree in Health Science preferred RHIT, RHIA, or CRIS certification preferred.
• Experience: Must have Release of Information experience Previous experience in a hospital/clinic setting or experience with electronic health records or other related office experience or customer service experience.