RELEASE OF INFORMATION SPECIALIST SR

Responsibilities

• Sorts incoming requests via mail, email and fax
• Provides a high level of attention to detail, while maintaining a professional and caring demeanor when answering a high volume of incoming calls from requesters via an ACD telephone line
• Analyzes requests
• Database processing
• Releases Moffitt Medical Records
• Releases PACS Imaging Requests
• Processes requests for release of radiology imaging at patient-facing locations using applicable software
• Promotes teamwork and actively seeks ways to improve processes, quality and customer service
• Acts as a mentor and resource to other team members
• Assists the supervisor with training, scheduling, monitoring workflows, complaint and escalation resolution and interdepartmental relations
• Processes highly sensitive requests
• Provides coverage for all other functions in Release of Information

Qualifications

• Experience in Release of Information, or medical records, with HIPAA knowledge, or Health Information Management credentials
• Knowledge and experience working with Cerner applications and PACS software
• High School Diploma or GED
• Minimum of four (4) years' experience in release of information
• Must have knowledge of medical terminology
• Must be proficient in Windows, Microsoft Office and Outlook and possess data entry skills
• Exceptional customer service skills are mandatory, with the ability to multi-task while answering a high volume of incoming calls, on an ACD line, relating to requests to release Protected Health Information, or assisting in a patient-facing environment
• Must be able to multi-task and meet deadlines while shifting priorities
• Demonstrates the ability to work within established procedures
• Exhibits effective problem-solving skills including the ability to identify problems, research, collect and interpret data and facts and draw conclusions
• Is trained in de-escalation techniques