Release Of Information Specialist

About the role

The Release of Information (ROI) Specialist position at Houston Methodist is responsible for responding to internal and external requests for patient health information, ensuring compliance with state and federal laws, and providing excellent customer service.

Responsibilities

• Returns calls to requestors and performs follow-up on requests in a timely manner as per department guidelines/expectations.
• Logs requests, request status and information released into the electronic Release of Information system and as necessary, any other secondary systems.
• Applies patience and diplomacy to sensitive circumstances; diffuses difficult customer service situations appropriately.
• Maintains accurate records and ensures records are complete prior to release, containing no deficiencies.
• Determines validity of authorization, request and documentation provided from legal entities (subpoena, subpoena duces tecum, power of attorney, deposition, affidavits, documentation from insurance companies, workers compensation, requests from patients, doctors and hospitals).
• Ensures records are released only in accordance with state and federal laws and hospital and departmental policies and procedures.
• Enters data into the Release of Information computer system (customer request, cash and check receipts and deposits of release information income) on a daily basis. Verifies data entry and processing steps are handled appropriately.
• Ensures charging and posting of correct amounts for payable copies; reconciles receipts and invoices. Follows-up on aged/outstanding invoices with customers, including outside vendors, individuals, insurance companies, corporations, attorneys, subpoena services and federal and state institutions.

Qualifications

• Education: Associate’s degree in health information management or related field required or additional two years of experience (in addition to the minimum experience requirements listed below) required in lieu of degree.
• Experience: One year of experience working in health information management or related industry/ department; experience in release of information preferred.

Skills and Abilities

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.
• Good communication and customer services skills are essential.
• Good organizational skills; ability to prioritize and reprioritize.
• PC knowledge and ability to navigate in a Windows environment.
• Knowledge of state and federal laws related to the release of medical information.
• Ability to work independently as well as function as team player.