Release of Information Specialist

Job Duties & Responsibilities

• Sort, prioritize, prepare, and respond to all incoming requests via phone, fax, mail/email for Release of Information (ROI) utilizing Health Information Management (HIM) access in Cerner™ within department, state, federal and accrediting regulated time frames.
• Validate whether requests require an authorization from the patient and/or parent/legal guardian or other patient representative.
• Retrieve and prepare paper and/or electronic records for processing.
• Validate each record for correct patient name and dates of requested information.
• Data entry of request into electronic health record.
• Scan request into patient electronic health record.
• Invoice request for medical records when applicable.
• Send records via method the requested by requestor.
• Answer phone calls and emails regarding status of requests or general questions.
• Research, analyze, and resolution of discrepancies or issues with general and complex Enterprise Master Patient Index (EMPI) duplicates and patient overlay follow-ups timely and appropriately.
• Troubleshoot and resolve MRN/FIN errors while demonstrating proper patient matching decisions.
• Monitor, validate, and optimize data integrity EMPI issues by accountable party and associate action planning necessary for resolution.

Requirements

• Monday-Friday 8:00a-4:30p CST. May need to adjust hours to 6:00p CST when coverage is needed for regionals locations. Potential hybrid work schedule to be determined by Health Information Leadership.
• Work/Training Location: 1860 Executive Dr. Oconomowoc, WI.

Qualifications

• High School Diploma/GED required.
• Preferred associate degree in healthcare related field, a Registered Health Information Technician (RHIT) and/or Registered Health Information Administrator (RHIA) certification.
• Two (2) years or more of equivalent experience working in a healthcare environment in lieu of a degree.
• Prior work experience in Release of Information in a physician’s office or Health Information department is a plus.
• Experience navigating health records in a healthcare setting or related records administration, preferably in a psychiatric setting.
• Proficient in using various computer applications, Microsoft Office products, and experience in using the internet.
• Past work experience using Cerner™ or other Electronic Medical Record software is preferred.