Sr Program Manager Enterprise PMO

Duties / Responsibilities

• Aid in defining project scope and objectives, engaging all relevant stakeholders and ensuring technical feasibility.
• Coordinate internal resources and third parties/vendors for project execution.
• Create and maintain detailed project plans for monitoring and tracking progress.
• Develop comprehensive project plans for sharing with clients and internal staff.
• Establish and maintain relationships with internal stakeholders and external vendors.
• Identify local processes or reports to automate, simplify, eliminate, integrate, and create standards and documentation to support internal tools and websites.
• Manage changes to project scope, schedule, and costs using appropriate verification techniques.
• Manage multiple projects and teams concurrently.
• Partner with peers within Hotwire to streamline processes, drive end-to-end process improvements, and provide support to cross-functional teams.
• Partner with construction and operations organizations to ensure appropriate processes and mechanisms are in place to deliver key metrics.
• Perform regular data analysis to track performance.
• Manage risk to minimize project risks.
• Prepare and present reports for upper management regarding project status.
• Provide project coordination for the Service Delivery organization, including local OSP and ISP organizations.

Qualifications

• Bachelor’s degree or equivalent project management experience.
• Effective engagement/interaction/communication with all levels within the organization and external stakeholders.
• At least 8+ years of relevant work experience.
• Experience in driving process improvement across diverse teams.
• Experience in reporting and analysis, and ROI analysis.
• Expert-level proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
• Knowledge of cable and telecommunications products and services.
• Knowledge of cable billing and dispatch systems and Salesforce.com.
• Embrace company principles and demonstrate understanding of Hotwire’s “White Glove” culture.
• Strong project management skills and knowledge of Project Management tools.
• Strong understanding of contract language and other agreements.
• Understanding of how field organizations operate.