Sr. Program Manager, PMO

Principal Duties and Responsibilities

• Own strategic programs from initiation through delivery and adoption, maintaining clarity on goals, scope, and status at every stage.
• Create visibility and alignment across leadership by translating complex program activity into clear, decision-ready reporting.
• Track deadlines, deliverables, resources, and action items with rigor, and hold owners accountable for their commitments.
• Identify cross-team dependencies and risks early, and make sure they are visible, owned, and mitigated before they become blockers.

Process and Governance

• Design, refine, and roll out planning and governance processes that help a distributed product organization move faster and more consistently.
• Define and track KPIs that give leadership a clear picture of engineering effectiveness, delivery health, and team capacity.
• Identify opportunities to use AI-assisted workflows to reduce manual effort in status reporting, documentation, and data synthesis.
• Facilitate retrospectives and lessons-learned sessions that actually result in changes, not just documentation.

Cross-Functional Collaboration

• Partner with Product, Engineering, CloudOps, and Support & Services to streamline delivery and reduce friction at the hand-off points.
• Support post-merger integration work by helping newly combined teams align on shared processes, tools, and ways of working.
• Lead change efforts that connect directly to business outcomes - faster delivery, reduced rework, better predictability.