Sr. Program Administrator

Job Purpose

The Sr. Program Administrator will assist in managing the business relationship between assigned customer(s) and the manufacturing facility to ensure that customer expectations are met to satisfaction. This person will also participate in the sales order validation and booking process; maintaining customer backlog and electronic customer portals to collaborate and meet the required on-time delivery expectation. This individual will contribute to Invoicing tasks and resolve AR issues; drive E&O resolution and report key business indicators to the management team.

Nature of Duties/Responsibilities

• Interacts with customers, company sales and/or service representatives and handles a variety of pre-sales or post-sales service functions.
• Assists in managing the business relationship between assigned customer and the manufacturing facility to ensure that customer expectations are met and/or exceeded.
• Contributes to order booking processes, and maintain the assigned portion of the customer backlog to meet required on time delivery.
• Resolution of AR issues and driving E&O results and reporting key business indicators are regular facets of the job/role.
• Supports all commercial aspects of the business including product margin, product pricing (Price effectivity, Inventory Revaluation), RMAs, and ECOS with the customer.
• Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
• Supports the business relationship between assigned customer(s) and the manufacturing facility ensuring that Customer Expectations are met and/or exceeded.
• Supports the Program Manager and Director in various aspects of commercial management of business relationship, including but not limited to review of Quotations requested vs. submitted; product margin, maintaining product price lists, (Price effectively, Inventory Re-valuation), Excess & Obsolete Material issues, Accounts Receivable Issues, with the customer.
• Understand the customer(s) contract terms and its implications on the order process.
• Collaborate internally with Planning and externally with customers to align on supply/demand and drive system to appropriate run rates.

Education & Experience

• Bachelor’s Degree in related field preferred
• 2 - 4 years customer service experience

Skills

• Excellent communication skills to develop and maintain proactive customer interaction
• Must be able to work independently & quickly while under pressure in a fast paced environment
• Solution-oriented, process driven
• Demonstrated leadership skills and ability to multitask
• Proficient in all Google Applications, Microsoft Office (Word/Excel/PowerPoint)
• Host and facilitate virtual meetings
• Responsive
• Self-starter, Team Player

Benefits

• Salary Range(annual): $66,560 - $85,280 ($32.00 - $41.00 per hour)
• Company paid holidays and paid time off (PTO) for vacation and/or personal business
• Depending on the role, may include eligibility for restricted stock unit awards and participation in a discretionary bonus program