Sr Program Administrator

Job Purpose

The Sr Program Administrator interacts with customers, company sales and/or service representatives to handle a variety of pre-sales service functions. They receive customer requests and prepare documents/trouble tickets related to processing returns (RMA), servicing and exchanges. They update databases with status of returned materials issues and accounts for returns inventory. They record and report the status of equipment returns, repairs, replacements, sales orders and delivery schedules. They ensure service information is accessible by sorting and filing documents/forms. They may schedule field service repair calls. They handle requests for additional company materials. They maintain records of returns, schedule changes, product enhancements or changes and product pricing, and resolve return credit problems.

Nature of Duties/Responsibilities

• Supply Commits
  • Administer the supply-commit process
  • Coordinate the supply-commit process in conjunction with purchasing, planning, production & program management
  • Communicate order status and commits to customer
  • Coordinate commit improvement/reschedule requests
  • Escalate to the respective Program Manager and other relevant plant personnel in resolving any demand and supply conflicts
  • Facilitate the resolution of any ‘standard’ planning / ordering requests with the customer and the site
  • Establish a formal commit communication with the customer (weekly, daily)
• Demand Management
  • Utilize the backlog analyzer to improve order management performance
  • Understand the customer contract terms and its implications on the order process
  • Maintain complete and detailed files on all customer demand and resulting MDS/MRP execution
  • Generate and maintain the respective customer’s waterfall analysis
• Customer Management
  • Escalate to the respective Program Manager any potential customer care issues between SANMINA-SCI and the customer
  • Participate in the generation of the quarterly customer account reviews to the customer
  • Support operations in all customer related activities
  • Build and promote a healthy business relationship between SANMINA-SCI and the customer
  • Coordination of all Engineering Changes including as how it relates to Product deliveries, pricing, etc.
• Customer Reporting/Administration
  • Coordination of all Customer reports
  • Reports prepared by appropriate CFT Owner and issued to Customer on time
  • Maintenance of Customer report profile: detail report, content, owner and frequency of distribution

Education/Experience

• 4-6 years program administrator experience in a manufacturing environment
• Experience with computers and Microsoft; word, excel

Note: Sanmina is an Equal Opportunity Employer.