Sr Production Supervisor

About the role

CTDI is a large-scale Engineering, Repair, and Logistics company servicing the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. The Senior Production Supervisor coordinates and assigns production activities, ensures production targets are met, maintains quality standards, and drives P&L results within an assigned area or shift.

Responsibilities

• Supervise workers operating production machinery, assembling items, performing quality control, or packaging goods for shipment.
• Schedule and assign tasks, troubleshoot issues, and implement improvements to increase efficiency and productivity.
• Meet or surpass daily Key Performance Indicators (KPIs) with accurate reporting that exceeds customer expectations.
• Conduct workforce planning and manpower forecasting to align staffing with production goals and business objectives.
• Deliver clear information during shift transition meetings to prepare the next shift for success.
• Provide escalation support for issues during work shifts.
• Maintain consistent production quality by monitoring departmental performance metrics.
• Communicate effectively with management and customers to ensure SLAs are met and issues are promptly resolved.
• Engage in employee relations initiatives, addressing and resolving concerns to maintain a positive work environment.
• Assist in P&L forecasting and analysis, alongside labor planning and scheduling.
• Prepare and administer daily performance feedback and reporting as required.
• Coordinate work flow and ensure sufficient inventory levels to meet demand and appropriate staffing.
• Provide training, motivation, and support to employees regarding company and departmental procedures, development opportunities, and processes.
• Ensure compliance with health and safety regulations, company policies, and industry standards.

Required Skills and Experience

• 4–5+ years of leadership experience, preferably in a high-volume production environment.
• Capable problem-solving and decision-making with a strategic, results-focused approach.
• Detail-oriented and organized, able to prioritize tasks and manage multiple projects.
• Strong leadership and interpersonal abilities with effective verbal and written communication.
• Professional customer engagement skills.
• Strong computer skills, including proficiency in Microsoft Office.
• General knowledge of OSHA Standards.

Preferred Skills and Experience

• Experience in high-volume distribution, manufacturing, technical service, or forward logistics operations.
• Supervising temporary staff.
• Experience working with UKG and Kronos.
• Ability to develop and articulate a clear strategic vision.

Educational Requirements

Associate degree preferred or equivalent years of hands-on experience.

Physical Demands and Working Conditions

Warehouse environment.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Tuition reimbursement

Schedule

1st Shift: 7:00 AM – 3:30 PM, Monday through Friday