Sr Production Supervisor

About the role

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 full-time U.S. employees in over 60 U.S. operations and a global footprint with more than 20,000 employees worldwide.

The Senior Production Supervisor is responsible for coordinating and assigning the activities of production workers, ensuring that production targets are met, maintaining quality standards, and driving P&L results. This position supervises production operations within an assigned area or during assigned shifts.

Schedule

1st Shift: 8:00 AM–5:00 PM, Monday to Friday

Pay

$65,000.00 – $74,000.00 per year (depending on level of prior experience)

Responsibilities

• Supervise workers that operate production machinery, assemble items, perform quality control, or package goods for shipment.
• Schedule and assign tasks to workers, troubleshoot issues, and implement improvements to increase efficiency and productivity.
• Meet or surpass daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations.
• Conduct workforce planning and manpower forecasting to align staffing levels with production goals and business objectives.
• Deliver clear and concise information during shift transition meetings, ensuring the next shift is prepared for success.
• Provide the next level of support for escalated issues during work shifts.
• Maintain consistent production quality by monitoring departmental performance metrics.
• Communicate effectively with management and customers to ensure SLAs are met and issues are promptly resolved.
• Engage in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.
• Assist in P&L forecasting and analysis, alongside labor planning and scheduling.
• Prepare and administer daily performance feedback and reporting as required.
• Coordinate the flow of work through the department and ensure that the department has sufficient levels of inventory to meet demand and is staffed appropriately.
• Provide training, motivation, and support to employees regarding company and departmental procedures, development opportunities, and departmental processes.
• Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.
• Perform other duties as assigned, based on the business the warehouse supports.

Required Skills and Experience

• 4–5+ years of leadership experience, preferably in a high-volume production environment.
• Capable problem-solving skills and decision-making capabilities, demonstrating a strategic approach with a focus on achieving results and fostering continuous improvement.
• Detail-oriented and organized, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Strong leadership and interpersonal abilities, demonstrating effective verbal and written communication.
• Capacity to engage with customers in a professional manner.
• Strong computer skills, including proficiency in Microsoft Office.
• General knowledge of OSHA Standards.

Preferred Skills and Experience

• Previous experience working in a high-volume distribution, manufacturing, technical service (i.e., testing and repair) or forward logistics operation.
• Supervising temporary staff.
• Experience working with UKG and Kronos.
• Ability to develop and articulate a clear strategic vision.

Educational Requirements

Associate degree preferred or equivalent years of hands-on experience.

Physical Demands and Working Conditions

Warehouse environment

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Tuition reimbursement

Work Authorization

United States (Required)

Must be 18 years of age