Sr Pricing Manager

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control center for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow—helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.

About the role

As a Senior Product Pricing Strategy Manager, you will lead and advise on strategic Pricing and Packaging recommendations to drive growth for ServiceNow's portfolio.

Responsibilities

• Lead the pricing and monetization strategy across AI and other offerings, and use relevant analytical techniques to segment the market and make packaging recommendations
• Work cross-functionally across product, GTM, and operational stakeholders to ensure monetization strategies align to strategic roadmap
• Conduct periodic reviews of price realization, tracking KPIs, and drive recommendations to improve revenue and implement continuous pricing optimization plans
• Assist in identifying new business and growth opportunities to create incremental growth, including new pricing models, pricing promotions, and go to market approaches
• Own and manage key senior stakeholders and drive alignment on pricing and packaging changes

Qualifications

• 7+ years of experience in enterprise technology industry across pricing, sales strategy, business operations and/or product strategy. Background in AI a plus
• 4+ years of Pricing Strategy, GTM or Business Strategy experience in a technology or consulting firm
• SaaS business knowledge with the ability to understand and model the tradeoffs of pricing and monetization decisions
• A framework or process by which to make decisions. At times, will need to make decisions quickly and often with incomplete data
• Expertise in designing pricing or marketing surveys such as conjoint analyses, A/B testing or equivalent
• Deep understanding of your target users and adept at understanding their problems and arriving at elegant solutions
• An effective communicator and highly effective in securing buy-in on pricing/monetization strategies from executives and leaders across the business

Pay

For positions in this location, we offer a base pay of $155,400 - $272,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Matching donations
• Flexible time away plan and family leave programs