Sr. Partner- Consulting SME

Role Summary

We are seeking an entrepreneurial driven AVP Delivery Leader to establish and lead a new Managed Product as a Service (MPaaS) practice. The role will be responsible for building and scaling a consulting-led business encompassing product consulting, managed services, service delivery, customer success, licensing operations, and strategic growth initiatives. MPaaS will be a sub-practice under CMT consulting.

Key Responsibilities

• Practice Leadership & Growth - Build and lead the Managed Product as a Service practice from inception, with Back-up EXEC product suite under partnership with Cloud Software Group and named set of distributors/channel partners. Define execution strategy, operating model, service offerings, and delivery plans. Establish a scalable consulting, delivery and managed services organization. Develop annual business plans, revenue forecasts, and growth roadmaps. Own sub practice P&L and profitability targets.

• Revenue & Business Development - Drive growth of a multi-million-dollar portfolio across consulting, implementation, managed services, and support. Identify and develop new opportunities with distributors, and enterprise customers. Lead executive-level client discussions and delivery accountability.

• Strategic Alliance Management - Serve as partnership, and delivery owner for CSG and key ecosystem partners/distributors. Develop joint business plans and strategic initiatives. Coordinate with distributors and channel partners to accelerate market adoption. Drive partner-led revenue and co-selling opportunities.

• Managed Services & Service Delivery - Establish governance and delivery frameworks for managed services operations. Lead transition and transformation programs. Oversee service delivery, customer satisfaction, SLAs, KPIs, and operational excellence. Ensure successful onboarding and management of support teams.

• Product & Consulting Leadership - Develop consulting offerings around CSG products and platforms to begin with and scale up across CMT clients on Managed Product portfolio of offerings. Create reusable assets, accelerators, methodologies, and best practices. Act as a trusted practitioner to C-level executives. Provide thought leadership on Product Models, Digital Transformation, Customer Experience, and Monetization.

• Talent & Organization Building - Recruit, mentor, and develop consulting, delivery, and support teams. Build a high-performance culture focused on accountability and innovation. Lead workforce planning and capability development. Lead seamless integration of any re-hire/rebadged candidates for the capability area.

• Financial Accountability - The AVP Will Be Accountable For Revenue growth and portfolio expansion. Practice profitability and utilization. Managed services delivery performance. Customer retention and satisfaction. Strategic alliance outcomes. New business acquisition and pipeline development.

Required Experience

• Must Have: 25+ years of experience in Product Management and monetisation services, Digital Transformation, or Managed Services. 15+ years leading large consulting, delivery, or managed services organizations. Demonstrated experience managing multi-million-dollar revenue portfolios. Proven ability to build and scale practices or business units.

Preferred

• Direct experience with platforms and solutions. Exposure to distributor/channel-led business models. Knowledge of SaaS, Managed Services, and Product-as-a-Service operating models.

Leadership Competencies

• Strategic Thinking

• Executive Presence

• Commercial Acumen

• Practice Building

• Customer Centricity

• Alliance Management

• Financial Management

• Team Leadership

• Change Leadership

• Innovation & Growth Mindset

Success Metrics (Year 1)

• Successfully establish and operationalize the MPaaS practice.

• Deliver transition and stabilization of managed support services.

• Achieve revenue and profitability targets.

• Build and lead a high-performing consulting and delivery organization.

• Expand strategic partnership opportunities with CSG and distributors.

• Establish executive relationships across key client accounts.

Why this role exists

This role is being created to lead a newly established business of Managed Product as a Service expected to generate significant recurring revenue through ($300M Revenue over 5 years) managed services, consulting, product operations, and strategic partner-led growth. The AVP will serve as the executive leader responsible for scaling the business and transforming it into a strategic growth engine.