Sr Mgr-Technology Operations

About the role

Provide operational leadership and direction to the Mainframe Database Technology Operations team. This is a global team with significant scope and impact (employees, contract personnel and vendor partners) dedicated to portfolio(s) of technical business applications and/or services, including operational maintenance, production support, front-line management of incidents, development support, and proactive/preventative analysis (to include solution ideation, recommendation and implementation). Serve as point-person and operational expert for issues, needs and projects regarding or related to multiple areas of responsibility.

Responsibilities

• Develop technical roadmaps, policies, standards, engineering procedures and blueprints for relevant network environments
• Technical delivery planning of large, complex transformation projects
• Life-cycle engineering roadmap of environments
• Manage a team of engineers including training and development plans, objective setting, appraisals and ensuring mandatory training is completed
• Work with external vendors to drive solutions that are fit for purpose for the business
• Provide governance over other teams where applicable
• Drive continuous improvement in both technology and process, both inside and outside of the team
• Use documentation repositories such as Confluence
• Apply Agile working practices
• Handle/Drive security incidents calls, handle escalations, or any other security related issues
• Act as escalation resource during major incidents and outages as needed
• Provide after-hours on-call management support and participate in emergent large scale event response when needed
• Participate in recurring security audits and reviews
• Provide inputs on security methodologies, policies, and procedures
• Communicate with senior leadership on the status of security BAU tasks
• Work independently and/or within a team environment to complete highly complex assignments
• Security design, architecture, management, and deployment of new and existing security rules and standards in datacenter environment
• Lead proper execution of network security changes or updates in accordance with corporate security policies to meet business requirements
• Perform security monitoring and lead troubleshooting of network-related issues in a logical manner
• Research, recommend, and establish innovative solutions for security standards that scale with the business growth
• Introduce automation for daily routine administrative tasks where possible
• Collaborate with all Information Technology (IT) disciplines
• Create, maintain, and update documentation with the most relevant information
• Perform problem diagnosis, initiate problem resolution, and provide ongoing life-cycle support for network security deployments and upgrades
• Collaborate with team members to ensure project scoping activities are aligned with architectural objectives
• Participate and provide input into the continual refinement of processes, policies, and best practices to ensure optimal performance and availability of technologies
• Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of industry trends, the direction of emerging technologies, and their potential value to the business

Requirements

• Bachelor’s degree in computer science or related field; or equivalent work experience
• Minimum 7–10+ years of relevant network security experience
• 4+ years of experience providing day-to-day oversight/supervision to a team of technical employees and/or vendor partner resources
• Strong analytical and customer service abilities
• 5–7+ years of broad technical experience with proven expertise in a majority of the following areas
• Strong thought leadership abilities and a highly innovative problem solver
• 4+ years of experience and proven success identifying and implementing opportunities for improvement to configurations, procedures and process to enable greater availability, capability and efficiency
• Ability to coach and mentor experienced Security staff
• Experience of working with large scale projects and acting as an escalation point
• Experience working in large global financial, enterprise or service provider network environments
• Leadership in direct and matrix environments
• Resource planning and management
• Stakeholder management and communications capabilities up to C-level

Preferred Qualifications

• Firewalls – Palo Alto, Cisco, Tufin
• F5 – Big IP, LTM, GTM, ASM
• Infoblox – DNS, DHCP, IPAM, NTP
• DDoS Packet Broker
• Packet capture and analysis – Gigastor, Wireshark, Netflow
• Cloud Networking – AWS, Azure, Cloudflare, Load Balancing, Security, Monitoring, Security Groups
• Automation & scripting
• Network Access Control
• Cisco Platforms: Firepower Management, VPN, routing and switching (ISR/ASR/Nexus/Catalyst), wireless, ACI, Meraki, SDWAN, ISE
• Network Monitoring, Capacity Management, Performance Management

Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).

Work Arrangement

Our employees work in the office at least four days per week, with flexibility to work from home one day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Pay

The estimated base salary for this role is $115,000 – $147,000 per year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role.