Sr Mgr Technology

About the role

The Senior Manager Technology supports Workforce Management and Timekeeping solutions by providing strategic leadership for UKG Pro Workforce Management and related technologies. The role leads a team responsible for delivering and supporting workforce management solutions while partnering with Ground Operations, Technical Operations, People, and Technology teams to align technology capabilities with business needs. The Senior Manager drives workforce management and self‑service initiatives that enhance the employee experience and operational efficiency, leveraging strong leadership, collaboration, and business acumen to deliver reliable solutions that support Southwest’s workforce and business objectives.

Additional details

This position is based at Southwest Airlines’ Dallas, TX corporate campus and requires work on‑site during business hours. U.S. citizenship or current authorization to work in the United States is required; no sponsorship is available. The culture values camaraderie, collaboration, and innovation, and the role expects adherence to Southwest’s values, inclusion practices, and a safe work environment.

Responsibilities

• Lead, support, and influence the achievement of the department’s mission, goals, and objectives.
• Participate fully in organizational processes/initiatives such as performance management, interviewing, budgeting, and training.
• Resolve organization, team, and individual issues, making appropriate decisions.
• Develop and execute strategies and processes to improve performance and the value of products and services.
• Lead cross‑functional teams to deliver solutions and services that meet enterprise needs.
• Provide technical thought leadership for assigned functional areas.
• Deliver technology solutions using best practices to achieve maximum team productivity while delivering high‑quality products.
• Stay abreast of emerging trends, processes, and solutions related to assigned responsibilities.
• Build strong, collaborative relationships and credibility while influencing and driving change across business and technology teams.
• Work with technology and business partners to measure financial benefits and demonstrable business value.
• Perform other job duties as directed by leadership.

Knowledge, Skills, and Abilities

• Advanced knowledge of business and leadership principles, including planning, organizing, directing, developing, and supervising.
• Advanced knowledge of personnel practices and regulations.
• Advanced knowledge of software development practices, concepts, methodologies, tools, and trends.
• Advanced knowledge of project management methodologies.
• Excellent partnering, negotiation, and communication skills to facilitate interactions with business customers and technology teams.
• Ability to provide tactical leadership for teams.
• Ability to use appropriate motivation and influence techniques to achieve desired team results.
• Ability to set and manage stakeholder expectations.
• Ability to deliver quality projects on time and within budget.
• Ability to manage projects using the organization’s project management methodology.

Education

Required: High School Diploma or GED.

Experience

Demonstrated experience in directly or indirectly leading teams. Broad knowledge in a business and/or information technology environment, including leading teams and providing work direction.

Preferred qualifications

• Experience with timekeeping or workforce management tools.
• Experience with UKG and Boomi.
• Experience in cloud and SaaS product management.
• Experience executing ESG initiatives and gaining diverse stakeholder alignment.

Physical abilities

• Ability to perform work duties from a limited‑space workstation/desk/office area for extended periods.
• Ability to communicate and interact in English to meet job demands.
• Ability to use a computer and office productivity tools with sufficient speed and accuracy.

Other qualifications

• Maintain a well‑groomed appearance per company standards.
• U.S. citizenship or authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• At least 18 years of age.
• Compliance with company attendance standards.
• Adherence to confidentiality expectations regarding proprietary and sensitive company information.
• Ability to work extended hours as needed.
• Ability to travel and/or attend company and non‑company facilities, including remote‑based offices, as necessary.

Pay

Competitive market salary from $168,650 – $183,650 per year* depending on qualifications and experience, with opportunity for future pay increases based on performance and market movement. Eligible leadership and individual contributor roles may receive additional discretionary bonus opportunities.

Benefits

• Free flight privileges on any open seat for you and eligible dependents.
• Southwest will fund retirement savings plan contributions up to 9.3% of eligible earnings.
• Potential annual profit‑sharing contributions in the Southwest Retirement Savings Plan when the company is profitable.
• Competitive health insurance for you and eligible dependents (including pets), with coverage starting on the first day of employment and a 30‑day enrollment window.
• 401(k) match contributions subject to plan vesting schedule and IRS limits.
• Profit‑sharing contributions subject to plan vesting schedule and company discretion.