Sr. Manager, Strategic Technology Applications

Role Scope

We are hiring a Senior Manager, Strategic Technology Applications to help build and operate the technology application layer across Habitat Health’s growing PACE organization.

Responsibilities

• Serve as the primary owner and subject matter expert for a portfolio of strategic technology applications, beginning with call/communications platforms (TalkDesk) and expanding to additional systems over time
• Manage end-to-end application lifecycle: vendor relationship management, configuration, access provisioning, issue resolution, upgrades, and roadmap planning
• Maintain documentation for all owned systems, including configuration guides, workflow SOPs, and user support materials
• Ensure applications are properly integrated with adjacent systems (e.g., Epic, Salesforce, ancillary clinical tools) and support data integrity across platforms
• Lead or co-lead technology application implementations for new PACE centers, including system configuration, workflow validation, user acceptance testing, and go-live support
• Develop and execute application readiness plans aligned to center launch timelines
• Coordinate with cross-functional partners (Practice Operations, Growth, Clinical, IT) to ensure applications are launch-ready and staff are trained
• Build repeatable implementation playbooks that support Habitat Health’s continued growth
• Own day-to-day vendor relationships for managed applications, including performance management, escalations, contract oversight support, and roadmap alignment
• Evaluate and recommend new technology solutions in partnership with the Director of Strategic Technology Applications; support build-vs-buy assessments and vendor selection processes
• Serve as a trusted internal partner and resource for clinical, operational, and growth teams on technology application needs and capabilities
• Represent the Strategic Technology Applications team in cross-functional forums, governance bodies, and project teams
• Develop and deliver training materials and onboarding programs for managed applications, tailored to diverse end-user roles across clinical, operational, and administrative functions
• Partner with the Principal Trainer, Epic and other training resources to ensure coordinated rollout of new tools and workflow changes
• Track adoption metrics and user feedback, and use insights to inform configuration improvements and ongoing support strategies
• Support change management planning for system upgrades, new feature rollouts, and workflow redesigns

Qualifications and Competencies

• 5+ years of experience in healthcare technology, health IT, or a related field, with hands-on ownership of enterprise software applications
• Demonstrated experience managing or implementing SaaS/cloud-based applications in a healthcare setting (experience with call center platforms, CRM, or clinical ancillary systems a plus)
• Strong project management skills with the ability to manage multiple workstreams, deadlines, and stakeholders simultaneously
• Proven ability to translate business and clinical requirements into technology configurations and workflow improvements
• Comfortable working with both technical vendors and non-technical clinical/operational stakeholders
• Strong written and verbal communication skills, including the ability to produce clear documentation, SOPs, and executive-facing updates
• Experience supporting multi-site healthcare operations or rapid program expansion preferred
• Familiarity with PACE, Medicare/Medicaid, or other regulated healthcare environments preferred

Nice to Have

• Experience with TalkDesk, Salesforce, Abridge, or other contact center / ambient AI documentation tools
• Exposure to health plan systems (claims, eligibility, encounter submissions) or risk adjustment platforms
• Background in change management methodology