Sr. Manager, Applications Technology

Team Leadership & Operations

• Lead, mentor, and develop the Applications Technology team, including hiring, onboarding, coaching, performance management, and career development.
• Oversee daily application operations, production support, incident resolution, service request fulfillment, and Tier 3 technical support activities.
• Establish and track operational metrics related to system availability, support responsiveness, backlog management, audit readiness, and service quality.
• Promote a collaborative, accountable, and customer-focused team culture.
• Drive continuous improvement in documentation, knowledge management, support processes, and operational standards.

Application Management & Technology Governance

• Provide leadership and governance for enterprise applications and platforms, including Oracle Fusion Cloud, OCI PaaS services, SharePoint, SQL Server, SplashBI, Ivanti, CData Sync, and custom applications.
• Oversee application lifecycle activities, including enhancements, configuration changes, patching, upgrades, change management, release management, testing, and production deployments.
• Partner with business and IT leadership to define and execute a multi-year application roadmap aligned with organizational growth, application rationalization, cloud-first strategy, and business priorities.
• Manage application performance, availability, monitoring, backup/recovery planning, disaster recovery coordination, and operational resilience.

Database, Integration & Automation Oversight

• Manage support for SQL Server databases and application-related data platforms, including performance, security, backups, recovery, and optimization.
• Oversee integrations, data movement, and automation platforms supporting enterprise applications and reporting needs.
• Lead efforts to streamline manual processes through automation, scripting, workflow improvements, and intelligent tools.
• Support AI enablement initiatives, including intelligent assistants, API-based automation, workflow automation, LLM integration platforms, and emerging enterprise AI capabilities where appropriate.
• Ensure automation and AI solutions are implemented with proper governance, security, monitoring, and operational controls.

Security, Compliance & User Access Management

• Lead user access management governance, including provisioning, deprovisioning, role-based access controls, privileged access reviews, and audit support.
• Partner with cybersecurity, infrastructure, and compliance teams to support application security monitoring, vulnerability remediation, incident response, and audit readiness.
• Ensure systems and processes align with corporate policies and applicable standards, frameworks, and regulated cloud environment requirements such as NIST, CMMC, FedRAMP, GCC High, or equivalent controls.
• Support internal and external audits by coordinating evidence gathering, remediation tracking, access reviews, and control validation.
• Maintain focus on data protection, system integrity, segregation of duties, and secure application operations.

Vendor, Stakeholder & Business Partnership

• Manage vendor and service provider relationships, including support escalations, service delivery, contract alignment, and SLA performance.
• Collaborate with business leaders, project managers, PMO teams, cybersecurity, infrastructure, and cross-functional IT partners to deliver technology initiatives on time and within budget.
• Serve as a trusted advisor to business stakeholders by translating business needs, operational risks, and compliance requirements into practical technology solutions.
• Prioritize demand based on business value, operational risk, compliance needs, security impact, and resource capacity.

Basic Qualifications (Required Skills & Experience)

• Education & Experience: Bachelor's degree in Computer Science, Information Technology, or a related field, with 12+ years of experience in enterprise application management, application support, systems administration, database operations, or related technology leadership roles.
• Leadership: 7+ years of experience managing and developing multidisciplinary technical teams, including developers, database administrators, application administrators, integration resources, or infrastructure partners.
• Cloud & Enterprise Platforms: Proven experience supporting Oracle Fusion Cloud, OCI PaaS services, or comparable enterprise cloud application platforms.
• Security & Access Governance: Strong background in user access management, role-based access controls, segregation of duties, privileged access reviews, security controls, and internal/external audit support.
• Service Management: Strong understanding of ITIL principles, including incident, problem, and change management, using enterprise service management tools such as Ivanti, ServiceNow, or similar platforms.
• Vendor & Stakeholder Management: Experience managing vendors, service providers, support agreements, SLAs, technical escalations, and collaborating effectively with business stakeholders, PMO, cybersecurity, infrastructure, and executive leadership.
• Process Improvement & Operational Maturity: Experience with application rationalization, system consolidation, support process improvement, operational documentation, knowledge management, and control evidence for audit and compliance activities.