Sr Manager, Property Management & Facilities Services

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion.

Compensation

The anticipated base pay compensation range for this position is $123,000.00 – $205,100.00. This role is eligible for an incentive target of up to 20% based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
• 6 free sessions each year with a licensed therapist to support emotional wellbeing
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
• Employee discounts, tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents

Responsibilities

• Develop and execute the national strategy for Grainger's facility services programs, including preventative maintenance, reactive maintenance, food services, janitorial, landscaping, HVAC, fire protection, dock equipment, waste, security, and other national service categories.
• Lead strategic relationships with national service providers, establishing KPIs, SLAs, scorecards, governance routines, business reviews, and continuous improvement initiatives that improve service quality while controlling cost.
• Serve as the senior business partner for Facility Services, communicating program performance, operational risks, financial results, and strategic recommendations to Corporate Real Estate leadership and cross-functional partners.
• Own the performance of facility service programs through ServiceChannel and related technology platforms by monitoring work order performance, preventative maintenance compliance, vendor responsiveness, business partner satisfaction, and operational metrics.
• Lead sourcing support activities including scope development, RFP participation, vendor evaluations, implementation planning, and enterprise-wide rollout of new facility service programs in partnership with Indirect Procurement.
• Drive financial stewardship across assigned programs by managing operating budgets, forecasting spend, identifying cost reduction opportunities, and developing business cases supported by operational and financial analytics.
• Drive process standardization, automation, and technology adoption utilizing ServiceChannel, Smartsheet, Power BI, SAP, and other digital tools to improve visibility, reporting, and business outcomes.
• Lead, coach, and develop the Facility Services team while fostering a culture of accountability, customer focus, collaboration, innovation, and continuous improvement aligned with Grainger's leadership principles.

Requirements

• Bachelor's Degree or equivalent experience in Business, Engineering, Construction Management, Facilities Management, Real Estate, or related discipline
• 7+ years experience in facility management, vendor management, property management, corporate real estate, or operations leadership
• Experience leading national service programs with responsibility for supplier governance and performance management
• Experience managing significant operating budgets and developing financial analyses and business cases
• Knowledge of enterprise facilities management, supplier governance, contract administration, and national service program operations
• Experience developing operational strategies, KPIs, SLAs, dashboards, budgets, forecasts, and business cases using analytics to drive performance
• Knowledge of facility management technologies including ServiceChannel, SAP, Smartsheet, Power BI, SharePoint, and Microsoft Office to support operational reporting and continuous improvement
• Experience building relationships with executive stakeholders, leading supplier performance reviews, and driving enterprise process improvement initiatives

Schedule

This is a Hybrid role that will require at least 2 to 3 days working onsite out of our Lake Forest, IL office location. All candidates must either be already local or willing and able to relocate to the Chicagoland area if offered the position.