Sr. Manager, Patient Access (H)

About the role

The Senior Manager, Patient Access provides operational and financial leadership, strategy development, and accountability for the clinical access front end revenue cycle functions for multiple hospital and provider-based clinics.

Responsibilities

• Recruit, supervise, train, and discipline staff, and prepare performance reports.
• Maintain adequate staffing on a 24-hour basis.
• Plan, organize, and control daily patient access operations to ensure department goals are met, including timely and accurate registration of patients, financial counseling, care coordination, and proper payment collection.
• Implement key business initiatives across all critical areas and meet or exceed established Key Performance Indicators (KPIs) such as patient satisfaction, co-pay, previous balance, registration processing time, and denials.
• Establish short- and long-term goals to execute problem identification, data gathering, and implementation of strategic actions consistent with the organization’s mission.
• Provide patient access reports to department faculty, administrators, and staff, and partner to proactively identify and correct patient access barriers.
• Develop, review, and update departmental policies and procedures.
• Make recommendations for improvement of work methods and technology to increase productivity and streamline operations, including long-range strategy that achieves the mission and makes consistent and timely progress.
• Develop and implement the department’s annual budget.
• Identify opportunities and make recommendations for cost reduction.
• Maintain current knowledge of rules and regulations and educate staff on any variations.
• Establish and continuously assess the effectiveness of internal controls within the unit and compliance with University policies and procedures.
• Ensure employees are trained on controls within the function and on University policy and procedures.

Qualifications

• Bachelor’s degree in a relevant field.
• Minimum 5 years of relevant experience.

Knowledge, Skills, and Attitudes

• Knowledge of business and management principles.
• Ability to direct, manage, implement, and evaluate department operations.
• Ability to establish department goals and objectives that support the strategic plan.
• Ability to effectively plan, delegate, and/or supervise the work of others.
• Ability to lead, motivate, develop, and train others.
• Any relevant education, certifications, and/or work experience may be considered.

Benefits

• Competitive salaries.
• Comprehensive benefits package including medical and dental coverage.
• Tuition remission.