Manager, Patient Access (H)

Core Job Summary

The Manager, Patient Access oversees the business operations of the Patient Access Department to ensure a smooth entry of patients to departmental services, while maintaining timely and accurate business information and guaranteeing payment of services rendered.

Core Responsibilities

• Recruits, supervises, trains, and disciplines staff, and prepares performance reports.
• Manages day-to-day activities of personnel to ensure the timely registration of patients, accurate data entry of patient biographical and financial information, and proper payment collection.
• Reviews records to ensure that each patient was properly verified for insurance purposes and that proper information was written on each patient’s chart prior to clinic date.
• Plans, organizes, and controls daily patient access operations to ensure department goals are met to include the timely and accurate registration of patients, financial counseling, care coordination, and proper payment collection.
• Implements key business initiatives seamlessly across all critical areas and meets or exceeds established Key Performance Indicators (KPI’s) (i.e. patient satisfaction, co-pay, previous balance, registration processing time, denials, etc.).
• Establishes short and long-term goals in order to execute problem identification, data gathering, and implementation of strategic actions consistent with the organization’s mission.
• Provides patient access reports to department faculty, administrators, and staff, and partners to proactively identify and correct patient access barriers.
• Develops, reviews and updates departmental policies and procedures.
• Makes recommendations for improvement of work methods and technology to increase productivity and streamline operations including long-range strategy which achieves its mission and makes consistent and timely progress.
• Develops and implements the department’s annual budget. Identifies opportunities and makes recommendations for cost reduction.
• Maintains current knowledge of rules and regulations and educates staff on any variations.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Ensures employees are trained on controls within the function and on University policy and procedures.

Core Qualifications

• Bachelor’s degree in relevant field
• Minimum 3 Years Of Relevant Experience
• Knowledge of business and management principles
• Ability to direct, manage, implement, and evaluate department operations
• Ability to establish department goals and objectives that support the strategic plan
• Ability to effectively plan, delegate and/or supervise the work of others
• Ability to lead, motivate, develop, and train others

Knowledge, Skills and Attitudes

• Knowledge of business and management principles
• Ability to direct, manage, implement, and evaluate department operations
• Ability to establish department goals and objectives that support the strategic plan
• Ability to effectively plan, delegate and/or supervise the work of others
• Ability to lead, motivate, develop, and train others

Benefits

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Pay

Competitive salaries are offered.

Schedule

Full time.

Qualifications

Any relevant education, certifications and/or work experience may be considered.

Skills

Not specified.

Benefits

A comprehensive benefits package including medical, dental, tuition remission and more.