Sr Manager, NAPS Organizational Change Management

About the role

The McKesson North American Pharmaceutical Services Business Modernization team is seeking a Senior Manager to lead Organizational Change Management initiatives.

Responsibilities

• Own change strategy, stakeholder analysis, impact assessment, and readiness diagnostics for assigned initiatives.
• Design and deliver change interventions before, during, and after execution.
• Course-correct when adoption stalls.
• Facilitate workshops, working sessions, and stakeholder forums to advance change objectives.
• Track adoption metrics and sentiment signals using standard methodology and templates.
• Report adoption status to OCM Lead or Director.
• Flag issues early.
• Capture local sentiment through project team interactions and escalate patterns that warrant intervention.
• Build and maintain trusted relationships with project leads, segment VPs, and mid-level stakeholders.
• Manage local stakeholder mapping, engagement plans, and escalation paths.
• Coach mid-level leaders through change using OCM-provided tools and talking points.
• Develop and manage communications plans for assigned initiatives including audience segmentation, messaging, and channel execution.
• Contextualize enterprise messaging for local audiences.
• Gather employee feedback on messaging effectiveness and surface insights.
• Apply McKesson OCM methodology consistently across all assigned work.
• Contribute observations, lessons learned, and improvements back to the owner responsible for relevant playbooks.
• Support onboarding and briefing of OSW resources on assigned initiatives, ensuring alignment to McKesson standards.

Qualifications

• Minimum 7+ years of relevant working experience in change management.
• Minimum 5 years of consulting experience.
• Bachelor's degree in HR, business management, or a related field.
• Methodology fluency: Deep, applied expertise across change methodologies (i.e.: PROSCI, Agile, hybrid models).
• Stakeholder and impact analysis: Sophisticated stakeholder and impact analyses across multi-layered organizations.
• Behavior change and adoption metrics: Establishes and operationalizes adoption strategies grounded in measurable behavior change.
• Leadership and stakeholder alignment: Builds and maintains trusted relationships with project leads, segment VPs, and mid-level stakeholders.
• Change communications: Designs business-wide communication strategies that go beyond awareness—driving belief, behavior, and sustained adoption.
• Facilitation and influence: Leads high-stakes facilitation sessions that drive clarity, alignment, and decisive action.
• Reading organizational dynamics: Demonstrates exceptional organizational acuity—quickly interpreting formal and informal power structures, cultural norms, and political dynamics.
• Coaching mid-level leaders: Elevates the capability of mid-level leaders as change champions by providing targeted coaching, tools, and practical guidance.
• Physical requirements: General office demands, must have the ability to travel up to 25% of the time.